Sales Operations Support

Why join us?

Maharam is the leading creator of textiles for interiors. Recognized for its rigorous and holistic commitment, Maharam embraces a range of disciplines, from product, graphic, and digital design to art and architecture. Known for its aesthetic and industrial innovation, Maharam’s work is guided by five main principles: utility, technology, tradition, luxury, and environmental impact. 

Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of Maharam means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Maharam to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Job Title

Sales Operations Support

Department

Sales

Job Summary

A hybrid role responsible for supporting both Sales Operations and Showroom activity. This position ensures seamless order processing, logistics coordination, credit management, and data accuracy across multiple systems, while also providing in-person support to showroom clients and maintaining the overall presentation and functionality of the showroom.

Essential Functions

Convert Estimates (quotes) into Customer Orders and Purchase Orders, ensuring accuracy and timely processing.

Produce monthly ageing reports and follow up on outstanding Estimates and Customer Orders not captured through standard ERP reporting.

Create import files to enable real‑time processing of discontinued or made‑to‑order SKUs by Sales Support.

Maintain and update cross‑reference data to ensure system alignment and order accuracy.

Manage interstate shipments, including large sample orders from Sydney, in partnership with logistics teams.

Support the development and management of made‑to‑order and custom quotes for rugs and MDPs.

Collaborate with Finance, Logistics, and Sales leadership to streamline real‑time quoting processes and reduce back‑and‑forth communication.

Conduct and manage credit checks for customers requesting payment terms, working closely with Herman Miller Finance to ensure compliance and risk mitigation.

Manage inventory levels of showroom supplies and samples, ensuring timely reordering and restocking to support client visits and daily operations.

Oversee upkeep of showroom display tables, binders, and hang sets to ensure presentation standards are consistently met.

Assist walk-in showroom clients or those requesting same-day or ad hoc appointments.

Coordinate with cleaning staff and external vendors/trades to support showroom upkeep.

Magnitude and Relationship Reporting

Reports to Manager, Sales Support

Contacts Inside and Outside the Organization

This position has contact with internal departments including: Sales, Programming, IT, Finance, Logistics, and Sales leadership. External interaction includes showroom visitors, decorators, designers, and service providers supporting showroom operations.

Knowledge and Skills

Well organized, detail oriented, and have excellent communication skills both verbal and written.

Well honed in the customer service experience with the desire to work as part of a team.

Must possess strong analytical qualities, exceptional organizational skills, and the ability to multitask.

Ability to provide a high level of in-person service in a showroom environment.

Be proficient in Windows, Microsoft Office including Outlook, Word and Excel.

Experience in logistics coordination or supply chain support preferred.

Education and Experience

A bachelor’s degree or equivalent, preferred

5 years of adminstrative and customer service experience

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. Maharam is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at  [email protected].