WHO WE ARE

We are Midwest’s largest food management company offering custom dining, refreshment services, and special events catering. Our passionate team of highly skilled food service industry leaders explores what’s new and what’s next, creating fresh and vibrant offerings for our guests. We serve more than 10,000 high‑quality meals a day across more than 475 locations and are 900 employees strong and growing. Great food and impeccable service, delivered by happy, hardworking people. If you enjoy pleasing guests and being part of a polished team that makes a difference every day, we’re looking for you!

WHAT YOU’LL DO

Continental Services is searching for an Assistant General Manager who’s not just a natural with guests, but an outgoing, self‑starting leader ready to bring creativity, passion, and positive energy to the campus. 
We’re looking for someone who thrives in a fast‑paced environment, inspires their team, and isn’t afraid to take initiative to craft unforgettable experiences.

If you’re driven, dynamic, and excited to make your mark, we’d love to talk. 
Let’s create something extraordinary together!

WHO YOU ARE

• Want a flexible, rewarding career

• Are interested in growing within a dynamic and collaborative team

• Are committed to excellence in both food and hospitality

• Thrive in a creative, guest‑focused, service‑driven environment

• Lead with warmth, professionalism, and a genuine passion for elevating the guest experience 

Assistance General Manager role (5+ years relevant experience). DOT certification required.

Manages day‑to‑day operations, including multiple cafés in large office complex, two Starbucks locations, busy catering operation, staff communication, training, weekly planning, and maintaining overall organization of service, guest needs and elevating their experience.

• Responsible for flow of service.
• Conduct daily line checks and verify all items are available for service.             
• Communicate food and service issues to staff and drive continuous improvement.
• Assist with BEO creation and catering sales responsibilities.
• Prepare weekly schedules and forecast needs.
• Maintain cleanliness and sanitation standards.
• Oversee staff development, training, and team‑building plans.
• Manage inventory and ordering processes.
• Assist in achieving financial goals.
• Attend regular management meetings.
• Provide leadership as a working manager.
• Participate in interviewing, selecting, and assessing talent.
• Set performance expectations and manage delegation of duties.
• Offer coaching, training, and development opportunities.
• Resolve employee concerns and escalated issues.
• Assist with annual employee evaluations.
• Develop training materials and programs.
• Oversight of HR functions including lifecycle of employee

• Results‑oriented and flexible; demonstrates follow‑through and positive outcomes.
• High energy, resilience, and endurance.
• Attitude and Motivation: Positivity will be required to succeed in this role. This includes collaboration with other 
departments and clear understanding of the mission statement: Delight our Guests Every Meal, Every Day.
• Development: Good to Great is our mantra. This position will constantly ask “how can this be better”? This position is directly tied to company growth and the actions of this individual should be extremely proactive to cultivate this mission.
• Communicates directly and honestly; listens well and encourages open thinking.
• Values align with company culture; ethical, trustworthy, and forward‑thinking.
• Strong proficiency with Microsoft Office Suite and industry systems.
 • Development: Good to Great is our mantra. This position will constantly ask “how can this be better”? This position is directly tied to company growth and the actions of this individual should be extremely proactive to cultivate this mission.

• Communicates directly and honestly; listens well and encourages open thinking.

• Values align with company culture; ethical, trustworthy, and forward‑thinking.

• Strong proficiency with Microsoft Office Suite and industry systems.

PREFERRED QUALIFICATIONS

• Bachelor’s degree in hospitality, or equivalent experience.

• Five or more years of experience; large‑scale operation preferred.

• Prior management experience is strongly preferred.

• ServSafe Manager and Allergen certifications preferred (or willingness to obtain).

• Strong written and verbal communication skills.

• Professional, polished appearance and demeanor.

• Ability to build relationships with clients and industry partners.

DISCLAIMER

The duties of this position may change from time to time. Continental reserves the right to add or remove responsibilities at its discretion.

The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. 
These physical requirements may be accomplished with or without reasonable accommodations. 
The duties of this position may change from time to time. Continental reserves the right to add or delete duties and responsibilities at the discretion of Continental or its managers. This job description is intended to describe the general level of work being performed. It’s not intended to be all inclusive.

Continental is proud to be an Equal Opportunity Employer. 

We offer a range of benefits for eligibles team members, including:

To see a summary of current benefits, please visit https://www.continentalserves.com/work-at-continental/#benefits.

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