Learning Writer

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.

We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

 We are currently looking for a Learning Writer to join our team. As a Learning Writer, you will be responsible for documenting various procedures and creating training materials to educate personnel on those procedures. You will work alongside other Learning Writers, Training Specialists and Operations members at Collectors to learn the best practices of each department and clearly document them for incoming personnel, and other departments.

This role reports to the Learning Manager in Santa Ana, CA and will be based onsite Monday - Friday in the Santa Ana office in CA. This position has the potential to travel as the company grows. 

Onsite Requirement: This role requires you to be onsite in the office 5 days per week.  

What You’ll Do:

• Work with a motivated team to document and help standardize processes and create training materials such as Process Manuals, Standard Operating Procedures (SOPs), Work Instructions (WIs), presentation decks, and video modules 

• Assist the Learning Writers, Learning Specialists, and Learning Manager in researching and installing new training materials and tools that will enhance our training procedures and provide value to our workers

• Collaborate closely with Subject Matter Experts (SMEs) across many areas of the business to ensure processes are captured correctly, receiving and providing considerable feedback

• Assist with maintaining the Learning Resource Site, the departmental shared drive, and project management boards, keeping them up to date with changes/improvements

• Determine gaps in training material or content that should be filled to ensure safety and productivity among staff members

• Identify future training needs and create a curriculum, with the Learning Manager’s assistance, to facilitate training

• Be creative and design better ways to present information clearly using text, images, audio, and video to ensure better training outcomes in accordance with the company style guide and consistent voice

• Proofread, format, and edit new and existing documents and presentations

Who You Are: 

• B.S. or B.A. preferred; 1 or 2 years of experience in documenting processes preferred 

• Excellent listener and communicator, good interpersonal skills, adaptable, conflict resolution, and maintains an open mind

• Excellent attention to detail, comprehensive documenting skills, and ability to organize digital content

• Strong writing skills and excellent English grammar and prose

• Strong computer skills (typing and Google applications)

• Able to change priorities to meet deadlines, plan, multi-task, and manage time effectively

• Innovative and creative: you find resourceful solutions for complex problems.

• Willing to learn, teach, ask open and probing questions, and improve

• Comfortable working both independently and collaboratively

• Experience with formal writing or translating in additional languages is a plus

Hourly Range: The hourly range for this position is $23.50-$28. Actual compensation in this range will be based on a variety of non-discriminatory factors, including location, job level, prior experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.

Reasons To Join Us:

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision

• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits

• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals

• Vacation: All full-time employees are eligible for paid vacation

• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays

• Employee Discounts: Employees receive discounts on select grading services for approved submissions

• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs

• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

Candidates must be authorized to work in the United States.

Collectors uses e-Verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to [email protected].

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email [email protected]

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.