Box Office Ticket Sales Specialist

The Company  

Seaport Entertainment Group is a premier entertainment & hospitality company that owns and operates a unique collection of assets positioned at the intersection of entertainment and real estate. Seaport Entertainment Group’s focus is to deliver unparalleled customer experiences through a combination of restaurant, live entertainment, sports, retail and hospitality offerings integrated into one-of-a-kind real estate. Our assets include the Seaport neighborhood in Lower Manhattan and the Las Vegas Aviators® Triple-A Minor League Baseball team and Las Vegas Ballpark, as well as the company's ownership stake in Jean-Georges Restaurants.

The Las Vegas Aviators have the proud distinction of being the longest enduring franchise in the history of professional sports in the state of Nevada.  The Aviators are in their seventh season as the Triple-A affiliate of the Athletics.  The Aviators home games are played at Las Vegas Ballpark in the master planned community, Summerlin, Nevada, a community in Las Vegas. 

About The Role 

The Box Office Ticket Sales is responsible for providing customer service, selling tickets, and distributing will-call tickets for all ticketed Las Vegas Ballpark events.

What You Will Do

• Sell tickets for games, concerts, performances, and special events through the box office counter.

• Provide exceptional customer service by addressing inquiries, resolving issues, and assisting with ticket purchases in a friendly and professional manner.

• Inform customers about upcoming events, pricing, seating options, and any special promotions or discounts.

• Accurately process cash, credit, and debit transactions, and ensure proper handling of all payment methods.

• Use ticketing software to process sales, issue tickets, and update event availability.

• Manage the will-call process, ensuring tickets are correctly prepared for pickup.

• Address and resolve customer concerns related to tickets, seating, or events in a timely and professional manner.

• Keep accurate records of all transactions, ticket sales, and customer interactions.

• Collaborate with other box office attendants and staff to ensure smooth event-day operations.

About You:

• 1+ year's experience in customer service or a ticket sales environment is preferred.

• Strong verbal and written communication skills with the ability to interact effectively with customers and staff.

• Accuracy in processing transactions and handling customer information.

• Comfort with ticketing software and basic computer skills

• A friendly, approachable demeanor and a commitment to providing excellent customer service.

• Ability to handle customer concerns and resolve issues promptly and professionally.

• Flexibility to work evenings, weekends, and holidays as needed based on event schedules.

Compensation starts at $15.00

NOTICE TO THIRD PARTY AGENCIES

Please note that Seaport Entertainment Group does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, SEG will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, SEG explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Seaport Entertainment Group.

This job description is not meant to be an “all-inclusive” list of the duties and responsibilities of this job. Other related duties and responsibilities may be assigned. Seaport Entertainment Group reserves the right to change or modify job duties as necessary based on business necessity.

OUR BENEFITS 

Taking care of our people is at the heart of everything we do and we’re committed to supporting our team with benefits that promote well-being, balance, and growth. From health and wellness to professional development and unique perks, our benefits are designed to help you thrive. Benefits may vary based on employment type and status and may include:

• Medical, dental & vision coverage

• 401(k) with company match contributions

• Life insurance coverage

• Generous paid time off policy

• Free family meal

• 50% employee discount at our businesses

• A robust employee referral bonus program

GROWTH OPPORTUNITIES

To us, your career is more than a job—its a journey. Whether you’re just starting your career or looking to take the next step, you’ll have access to diverse experiences within restaurants, entertainment, sports, retail, and hospitality to gain exposure across different industries and roles. Our goal is to promote from within, offering mentorship, collaboration, resources and clear paths to advancement as you build valuable skills. In our culture, growth isn’t just encouraged—it’s expected, and we’re here to support you every step of the way.

NOTICE TO THIRD PARTY AGENCIES

Please note that The Seaport Corporation does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, SEG will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Seaport explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Seaport Corporation.

This job description is not meant to be an “all-inclusive” list of the duties and responsibilities of this job.  Other related duties and responsibilities may be assigned.  The Seaport Corporation reserves the right to change or modify job duties as necessary based on business necessity.