Computer Support Administrator (CSA)

Job Title: Computer Support Administrator (CSA)

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular-Long Term Assignment

Percentage of Travel Required: Up to 50%

Type of Travel: Local

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The Opportunity:

Are you interested in continuing your career in Europe in a mission focused environment? CACI has established and upcoming positions throughout the European theater supporting multiple customers for the Department of Defense. We are looking for experienced, innovative and motivated IT Specialists to support mission objectives.

CACI has an excellent opportunity for an experienced, self-directed, Computer Support Administrator (CSA).  This position is in support of a Department of Defense (DoD) organization, located OCONUS in Stuttgart, Germany.  This position is required to travel OCONUS. 

On the EUCOM ELITE program, CACI will deliver enhanced capabilities and services to implement and operate an enterprise ITSM solutions, enterprise service desk, endpoint management and security solutions, as well as CONUS/OCONUS field support and life cycle support for end user devices to enable the EUCOM Office of Defense Cooperation (EODC) focus on IT operations and mission support.

This is an exciting opportunity for a Tier 2 IT Technician to join our team at EUCOM in Stuttgart, Germany!

 

Responsibilities:

Responsible for collection of incident information through customer conversation, and self-service support tools. Tracks incidents and requests from identification through resolution ensuring a quality end-to-end customer experience. Conducts initial assessment, triage, research, and resolution for basic incidents and requests regarding the use of application software products and/or infrastructure components. Communicates promptly on progress. Engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility by routing incidents, as necessary, to product line, application, or system support specialists. Executes against established Service Level Agreements (SLA). Documents resolutions and updates self-help and staff knowledge bases. Alerts management to recurring problems and patterns of problems. Provide statistics for the weekly Service Desk report on call trends.

The Computer Support Administrator is also responsible for maintaining, analyzing, troubleshooting and repairing personal computer systems, hardware, software, computer peripherals, and AV equipment. Assist employees via remote access, phone, or in person. May also mentor or train other Computer Support Administrators. Candidates need excellent problem-solving and customer service skills, as well as extensive experience with desktop hardware, software applications, operating systems and network connectivity.  They must be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources. Selected candidates may be required to provision and maintain mobile devices (NIPR, SIPR). 

More About the Role:

The successful candidate must be able to communicate clearly and succinctly both written and orally, and present products and ideas in a business-like manner.  The candidate will be required to work in dynamic fast paced environments that require team interaction and coordination of efforts.  The candidate must be experienced in interfacing with both client managers and system users.

Specifically the Computer Support Administrator will be responsible for supporting systems and applications on a geographically dispersed Windows 10 Enterprise network. Installing, configuring and maintaining desktop and laptop PCs, mobile devices and peripherals, such as printers. Installing and configuring application and operating system software and upgrades. Troubleshoot and resolve complex issues and work with other teams to identify root cause and resolution. Multiple device configuration including personal device support and configuration. Removing old equipment and performing data migration to new machines. Experience in implementation and administration of infrastructure services like FTP, IIS, DNS, DHCP, and GPOs. Analyzes user needs for business applications. Researches alternatives and proposes solutions. Coordinates hardware and software system installation and ensures specifications are met. Create and maintain thorough documentation for all desktop solutions and troubleshooting instructions in the Knowledge Databases. Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule as well a analyzing and making recommendations for hardware and software standardization. Additionally, the CSA will provide remote support and/or travel to customer sites as required. 

Responsibilities:

• Technical team member responsible for providing systems administration support services.
• Perform user system training and any needed IT assistance.
• Ensure ODC network and application access requirements are met according to EUCOM policies
• Submit new requirements (PC, laptops, printers, etc.) via ServiceNow, track requests, and coordinate accountability with Property Book officer.
• Assess network and system bandwidth and utilization to reduce interruption and expedite systemic issues between local providers and EUCOM networks.
• Coordinate with Defense Security Cooperation Agency (DSCA) to ensure IT services support requirements.
• Maintain records for Mobile phones, laptops and Government equipment
• Advise ODCs on procurement and life cycle replacement of EUCOM supported devices
• Responsible for maintenance and sustainment.
• Responsible for installing new software releases and system upgrades, evaluates and installs patches, and resolve software related problems.

Qualifications:

Required:

*Must live in the Stuttgart, Germany area and willing to travel up to 50%*

·        Currently hold an active Secret clearance with the ability to obtain and maintain a Top Secret / Top Secret SCI level clearance.

·        Ability to obtain TESA: BA/BS + 3 years recent specialized or AA/AS +5 years recent specialized or a major cert + 7 years recent specialized or 11 years of recent specialized experience

·        Microsoft Certified Solutions Associate (MCSA) Windows 10/Office 365

·        DOD 8570/8140 IAT 2 compliance (CompTIA Security +, equal or greater)

Desired:

·        ITIL v3 - Foundation

·        Automation using Microsoft PowerShell, VBScript, or batch files

·        Adaptable to changing circumstances and operational needs

·        Understanding of Department of Defense Military standards

·        Experience working with basic networking to include foundations of Cisco Routers and Switches CITS III

 

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What You Can Expect:

 A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is:

$67,800 - 142,200 USD