Guest Services Associate

Guest Services Associate
$15.00- $17.00/hour | Part-time, varied evenings and weekends
Location: Wesley Willows | Rockford, IL

Apply today and receive a response within 48 hours!

Why Join Us?

• Make an Impact: This is your opportunity to make a difference in the lives of others
• Competitive Pay: $15.00–$17.00/hour | Credit given for experience
• Flexible Schedule: Part time position with varied hours. Weekends are 7:00-2:00 or 2:00-9:00, weeknights are 3:00-9:00, holidays required.
• Supportive Team: We value our team members just as much as the people we serve
• Quick Hiring: Apply today and hear back within 48 hours

What You'll Do:

• Welcome residents, guests, and staff professionally
• Answer phones and provide clerical support, including scanning, copying, mail, and packages
• Use Microsoft Office, Google Workspace, Outlook, and other computer systems for daily operations
• Track visitors, submit work orders, create nameplates, and maintain records
• Support departments with administrative and technology-related tasks
• Maintain confidentiality and follow emergency procedures

What You'll Need:

• High school diploma or equivalent
• 1+ year of administrative, receptionist, or clerical experience
• Strong computer skills including:
  • Microsoft Office (Word, Excel, Outlook)
  • Google Workspace
  • Email, data entry, and office systems
• Ability to learn new software quickly
• Strong communication and organizational skills

Benefits for Qualified Employees:

• Financial Wellness Perks: Access earned wages before payday through ZayZoon, plus tools and resources to support your financial wellbeing.
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• 403(b) Retirement Plan with Employer Match
• Life/AD&D Insurance
• Short- & Long-Term Disability
• Accident, Critical Illness, and Hospital Indemnity Insurance
• Mail Order Pharmacy
• Telemedicine
• Wellness Programs
• Employee Assistance Program

To apply, please complete the required questionnaire. We accept applications on a rolling basis.

We are an Equal Opportunity Employer and are committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, genetic information, marital status, veteran or military status, citizenship status, pregnancy (including childbirth, lactation, and related conditions), political affiliation, or any other status protected by applicable federal, state, or local laws. We are committed to providing an inclusive and accessible recruitment process. If you require accommodations during the interview process, please let us know. Reasonable accommodations will be provided upon request to ensure equal opportunity for all applicants.

Applicants for this position must be able to produce a negative drug test. Applicants may be subject to a background check. Employees in this position must be able to satisfactorily perform the essential functions of the position. If requested, this organization will make every effort to provide reasonable accommodations to enable employees with disabilities to perform the position’s essential job duties. As markets change and the Organization grows, job descriptions may change over time as requirements and employee skill levels evolve. With this understanding, this organization retains the right to change or assign other duties to this position.

Our Commitment to Health & Safety The wellbeing of our residents and team members is our top priority. To help keep everyone safe, we ask all team members to receive a yearly flu shot (with medical and religious exemptions available), While we do not require the COVID-19 vaccine for employment, we do collect vaccination status in accordance with health guidelines. This helps us keep our community informed, safe, and prepared. Candidates must also complete a QuantiFERON Gold TB Blood Test as part of their pre-hire drug screen and physical.

Due to the safety-sensitive nature of skilled nursing services and participation in Medicare and Medicaid programs, employment is contingent upon successful completion of:

• Illinois Health Care Worker Background Check Act Screening
• National, State, County Criminal Background Checks
• Federal and state exclusion screening (OIG/Medicare/Medicaid)
• Pre-employment drug screening (including marijuana)
• Verification of work authorization
• Applicable registry verification (CNA. Nurse)
• Motor vehicle record view for positions requiring driving