Customer Service Representative - Mandarin Speaking (Fintech)- Normal Working Hour

Overview

We are looking for a Mandarin-speaking Customer Service Executive to join our team in Kuala Lumpur. You will be responsible for assisting customers, handling enquiries, resolving issues, and providing a professional customer experience in both Mandarin and English.

 

Why Join Us?

✨ Normal working hours — no night shifts✨ Monday–Friday work schedule✨ Competitive salary up to RM4,500/month✨ RM300 Mandarin Language Allowance✨ Convenient Kuala Lumpur location at G Tower, Ampang Park✨ Opportunity to build your career in a global BPO environment

Qualifications

Job Requirements

• Mandarin proficiency: C1 – able to communicate confidently with Mandarin-speaking customers.
• English proficiency: B1 – able to understand and communicate in English.
• SPM qualification or above.
• Open only for Local Malaysians.
• Customer Service or BPO experience is preferred.
• Good communication and interpersonal skills.
• Strong problem-solving and customer-handling skills.
• Comfortable working in a fast-paced customer service environment.
• Stable employment history is preferred.
• Able to commit to Monday–Friday, 9:00 AM–6:00 PM.

Responsibilities

Key Responsibilities

• Handle customer enquiries via phone, email, or other communication channels.
• Provide accurate information and professional assistance to customers.
• Resolve customer issues and complaints efficiently and professionally.
• Follow up on customer requests and ensure timely resolution.
• Maintain accurate records of customer interactions and cases.
• Escalate complex issues to the relevant team when required.
• Follow company policies, procedures, and service standards.
• Work closely with internal teams to ensure a smooth customer experience.
• Meet assigned customer service and performance KPIs.