Bilingual Customer Support Representative (English/French)

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we help clients improve performance and create sustainable value.

The Opportunity

As a Customer Support Representative, you will provide customer support through inbound chat interactions, assisting customers with a variety of service-related inquiries. You will deliver exceptional customer experiences by resolving issues efficiently, providing accurate information, and ensuring timely support through written communication.

This role is ideal for individuals who enjoy helping customers, solving problems, and working in a fast-paced, customer-focused environment.

Key Responsibilities

• Respond to inbound customer inquiries via chat in both English and French.

• Investigate and resolve customer issues by following established processes and procedures.

• Provide accurate information while maintaining a high standard of customer service.

• Escalate complex inquiries when appropriate and ensure proper documentation of customer interactions.

• Meet service level, quality, and productivity targets.

• Navigate multiple systems and applications simultaneously while maintaining accuracy.

• Collaborate with team members and leadership to support operational objectives.

• Adhere to company policies, client requirements, and compliance standards.

What We Are Looking For

Basic Qualifications

• Minimum of 1 year of experience in customer service, customer contact services, or customer support.
• High School Diploma, CAEC (formerly GED), or equivalent
• Bilingual proficiency in English and French (written and verbal).

 Preferred Qualifications

• Strong written communication skills with the ability to communicate professionally through chat.
• Experience supporting customers through digital channels such as chat, email, or online platforms.
• Basic computer skills and proficiency using multiple applications simultaneously.
• Ability to multitask in a fast-paced environment.
• Strong problem-solving and analytical abilities.
• Excellent attention to detail and customer-focused mindset.

What You'll Do

As part of Accenture's Next Generation Customer Operations practice, you will:

You will be aligned with Accenture's Customer Operations team, delivering customer care solutions through chat support while ensuring customer inquiries are resolved efficiently and in accordance with service level agreements and quality standards. Your focus will be on creating positive customer experiences and helping customers navigate Loblaw's digital services and retail offerings.

Working at Accenture

At Accenture, we value diverse perspectives, continuous learning, and innovation. You'll have access to training, career development opportunities, and a collaborative environment where you can grow your skills and build your career.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below.

The recruiting efforts for this position are intended to fill a brand new position.

The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here.

Role Location                                                          Hourly Salary Range

British Columbia/Ontario/New Brunswick               $19.62 to $19.62

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.