Project Coordinator, Culture & Engagement

Summary:

The Project Coordinator, Culture & Engagement is responsible for coordinating and executing work-place culture initiatives and employee engagement & recognitions projects across Freedom Mortgage call center locations. While based on-site at an assigned office, this role provides support across several locations, ensuring a consistent employee experience and successful execution of company initiatives while driving efficient administrative processes. This individual contributor serves as a trusted partner to Sales Leadership, Human Resources, and internal support teams by coordinating and executing various culture-related initiatives. Additionally, this role coordinates with vendors, maintains office administrative collateral, and maintains and reconciles budgets and inventory. The ideal candidate is a proactive, solutions-oriented professional who thrives in a fast-paced environment, exercises sound independent judgment, and requires minimal direction to successfully prioritize competing responsibilities.

Essential Job Duties and Responsibilities:

Multi-Site Office Operations & Administration

• Oversee inventory levels for snacks, beverages, office supplies, and other workplace essentials across multiple sites by coordinating with on-site contacts to ensure timely replenishment and accurate billing reconciliation.

• Coordinate office administration activities including vendor relationships, facilities requests, workplace maintenance, I.T. issues, and operational office needs, exercising independent judgment to prioritize requests and resolve issues in support of business objectives..

• Coordinate workspace assignments, onboarding logistics, office moves, and seating arrangements with department leadership to support operational efficiency and business needs.

• Partner with site leadership to prioritize operational needs and ensure consistency in workplace standards across all supported locations.

• Reconcile purchasing card transactions and invoices, track expenses, and identify budget variances while ensuring compliance with company financial policies.

• Maintain a clean, organized, professional, and welcoming workplace environment.

Event Planning and Execution

• Coordinate employee events, leadership meetings, town halls, recognition programs, and engagement activities across supported locations.

• Coordinate event logistics including venues, catering, vendors, equipment, scheduling, communications, and attendee experience.

• Coordinate on-site support contacts across locations.

• Develop event agendas, presentations, and promotional materials exercising judgment to ensure messaging, content, and delivery align with business objectives and audience needs.

• Anticipate and address operational challenges by analyzing available options, making informed decisions, and implementing solutions that support business objectives.

• Support executive leadership visits and ensure a seamless employee and guest experience.

Project Coordination

• Partner with Senior Project Coordinators and business leaders to execute culture initiatives while independently managing day-to-day project activities across multiple locations.

• Coordinate and execute culture, engagement, and operational projects across multiple call center locations, ensuring projects are completed on time, within scope, and within approved budgets.

• Coordinate multiple concurrent projects and priorities across several office locations, exercising independent judgment to adapt to changing business needs and ensure successful execution. Track all expenses according to internal processes, reconcile purchase cards and invoices with accounting. Escalate concerns and budget variances to the appropriate leaders

Employee Engagement & Workplace Culture

• Coordinate and execute engagement initiatives that foster a positive, inclusive, and high-performing workplace culture.

• Champion Call Center Sales culture by promoting contests, recognition initiatives, and employee events across multiple locations.

• Maintain seasonal and promotional office décor.

• Coordinate employee recognition activities including birthdays, anniversaries, contests, and other special occasions.

• Maintain a visible, approachable presence both in person and virtually.

• Partner with cross-functional teams to align culture initiatives with organizational goals.

• Gather and review employee feedback, identify trends, and recommend enhancements to employee engagement programs, workplace culture initiatives and the overall employee experience.

Communication and Collaboration

• Assist in developing and distributing internal communications supporting employee engagement initiatives, company events, workplace announcements, and culture programs.

• Promote engagement initiatives through email, intranet, digital signage, social media, and other internal communication channels.

• Build collaborative relationships with Sales Leadership, Operations, Human Resources, and other internal cross-functional partners.

• Provide exceptional customer service while supporting employees and leaders at all organizational levels, including executive leadership.

Other Job Duties and Responsibilities:

• Performs other related duties as assigned.

• Must be within commutable distance to a Freedom Mortgage call center office location and must be willing to work in the assigned office regularly to meet business dictated needs.

• Must be available to attend off-site events during non-traditional working hours as needed.

• Occasional overnight travel may be required.

• Comply with all company policies and procedures.

• Maintain regular and punctual attendance.

Supervisory Responsibilities

This position is an individual contributor with no direct reports but may provide guidance, leadership, or training to others.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Experience supporting multiple office locations or geographically dispersed teams preferred

• Experience executing projects and coordinating support from outside groups such as vendor management, facilities operations, and information technology.

• Experience maintaining budgets, purchasing and expense reconciliation and inventory management.

• Strong organizational, planning and creative problem-solving skills with the ability to manage multiple projects simultaneously, often with conflicting priorities

• Detail-oriented with a focus on accuracy and quality of work.

• Excellent written, verbal, and interpersonal skills

• Proficient with Microsoft Office Suite

Education and/or Experience:

• Bachelor’s degree preferred.

• At least 2 years’ experience in project coordination, office management, event planning, employee engagement, hospitality, or a related field.

Work Complexity:

Addresses problems that are not immediately evident but typically not complex. Problems are typically within the immediate job area. Problems are typically solved through drawing from standard procedures and basic analysis.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Equal Employment Opportunity:

The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act:

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities:

The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.