IN_Senior Associate_Salesforce Agentforce_GCC_Advisory_Bangalore

Pwc

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Location: Bengaluru Millenia, India
Type: Full-time
Department: Sales
Seniority: Entry
Experience: 3+ years
Education: Master
Clearance: Not required
Closing date: Today
Source: Workday

Description

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Salesforce

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

*Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more

about us

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

Job Description & Summary: We are looking for a seasoned Salesforce Agentforce

Responsibilities:

 Design and develop Agentforce agents within Salesforce.

 Configure and manage Prompt Builder, Copilot Studio, and AI Agent Actions.

 Build conversational flows leveraging LLMs, natural language processing, and AI prompts.

 Integrate Agentforce with Sales Cloud, Service Cloud, and external APIs.

 Develop and maintain Apex classes, LWC components, and Flow automations.

 Create and optimize data models and knowledge bases for AI responses.

 Ensure security, governance, and compliance of AI-driven interactions.

 Collaborate with business stakeholders to identify use cases and translate them into AI solutions.

 Monitor agent performance and continuously improve accuracy and efficiency.

Mandatory skill sets:

 3–8 years of experience in Salesforce development

 Hands-on experience with:

Salesforce Flow, Apex, Lightning Web Components (LWC)

Agentforce / Einstein Copilot / AI Cloud

Prompt engineering & AI model usage

 Strong understanding of:

CRM processes (Sales, Service)

REST/SOAP APIs and integrations

 Experience with Data Cloud / Knowledge / OmniStudio (preferred)

 Familiarity with Generative AI concepts, LLMs, and automation frameworks

Preferred skill sets:

 Salesforce certifications such as:

Salesforce Platform Developer I/II

AI Specialist / AI Associate (Agentforce-related)

 Experience with:

OpenAI / Azure OpenAI / Salesforce AI Cloud

Conversational design

Chatbot development

Years of experience required:

4 to 8 Years

Education qualification:

BE/B.Tech/MBA/MCA/M.Tech

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor of Engineering, Master of Engineering, MBA (Master of Business Administration)

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Salesforce CPQ

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Application Software, Business Model Development, Business Process Modeling, Business Systems, Communication, Creativity, Developing Training Materials, Embracing Change, Emerging Technologies, Emotional Regulation, Empathy, Enterprise Integration, Enterprise Software, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Innovative Design, Intellectual Curiosity, IT Infrastructure, Learning Agility {+ 18 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

July 27, 2026

Skills

AzureSalesforceRESTCompliance