Senior Customer Executive

Develops and maintains strong, mutually beneficial customer partnerships, building relationships with key influencers across multiple levels. Develops and executes insight-led customer strategies that drive profitable growth, using category insights, customer performance trends, shopper data, and internal business priorities. Builds and implements promotional plans that maximize trade investment, support new product and seasonal priorities, and maintain competitive advantage. Gains authorization and secondary display support for new products, promotions, and drive periods. Monitors sales, availability, forecast accuracy, and strategic plan performance; identifies risks, opportunities, headwinds, and tailwinds; and develops action plans to improve results. Collaborates with internal and external supply chain partners to support service levels, new item launches, promotional events, and issue resolution. Leads communication of customer plans, business results, account updates, and strategic initiatives with internal and external stakeholders. Partners with cross-functional teams including Brand, Operations, Shopper Marketing, Category Management, Supply Chain, Customer Planning, & Consumer Insights to execute customer priorities. Aligns customer activities with internal business objectives including profitability, market analysis, growth, and capacity utilization. Organizes and maintains customer contract and pricing programs. Stays current with competitive marketplace developments and shares best practices, ideas, and process improvements. Demonstrated ability to achieve specific objectives and outcomes, take ownership of key initiatives, and independently drive work forward with urgency and accountability. Ability to remain agile while supporting established project objectives, checkpoints, and timelines, adjusting approach quickly as customer needs, business priorities, and growth opportunities evolve. Excellent organizational, communication, and interpersonal skills, with the ability to build trust, influence across levels, and navigate complex customer and internal relationships. Strong financial acumen and analytical capability, with the ability to interpret performance trends, identify risks and opportunities, and translate insights into customer strategies that drive growth. Proven ability to identify growth opportunities through comprehensive business analysis, customer insight, and category performance evaluation. Adapts approach and attitude in real time, according to the changing demands of the situation. Creates a climate where people are motivated to do their best. Holds self and others accountable. BA/BS in Business or related field required Minimum of 5 years of experience managing, expanding, and growing strategic accounts and customer relationships in the consumer packaged goods industry, with experience developing and executing annual business plans. Experience managing P&L, budgets, trade, and customer financials with a focus on profitable growth. Strong analytical skills, including experience leveraging syndicated data, category insights, customer performance trends, and business reporting to identify opportunities and recommend action. Demonstrated ability to combine analytical discipline, customer-facing influence, and commercial curiosity to identify opportunities and drive business growth. Excellent presentation, written, and verbal communication skills, with the ability to negotiate, influence others, and communicate data-backed recommendations with confidence. Highly organized, proactive, and comfortable independently managing priorities, timelines, customer needs, and growth opportunities in a fast-paced environment. Proficiency in PowerPoint, Excel, and Word required; experience with Scintilla, IRI Circana, and customer reporting tools strongly preferred. Travel: Ability and willingness to travel up to 20%.