Utility Accounts & Payroll Coordinator

JOB CLASSIFICATION SUMMARY
Performs a wide variety of complex technical and advanced accounting duties to maintain accounting and related records for the Town, including explaining and interpreting accounting information. Serves as a technical expert to lower-level classifications.

DISTINGUISHING CHARACTERISTICS
This is the specialist level administrative classification in the financial services job family. Work requires broad knowledge of function; plans & coordinates assignments/projects.ESSENTIAL DUTIES
The following are intended to describe core work functions of this classification.  While the level and broad nature of essential duties may not change, specific work tasks will vary over time depending on the Town’s needs.

• Supervises and evaluates assigned staff; addresses employee concerns and issues; mentors, counsels, disciplines, and completes performance appraisals; conducts interviews and makes hiring recommendations; schedules and prioritizes work.
• Maintains customer accounts, which includes entering changes to customer accounts; process address, direct pay, and meter information changes; implements adjustments to account charges; creates and sends ACH file for payments; processes shut off notices.
• Manages the utility billing process, which includes creating reading files; loads and unloads software; verifies accuracy of reads and charges; prints bills; sends files electronically.
• Manages the payroll process, which includes verifying timesheets, maintaining employee records, calculating checks, creating ACH files, and printing checks.
• Processing payments to vendors.
• Processing collections.
• Performing account reconciliations, including bank statements, accounts receivables, and utility accounts.
• Performs related work as assigned.

KNOWLEDGE

• Supervisory principles and practices;
• Research techniques, methods and procedures;
• Payroll processing principles, methods, objectives, and practices;
• Automated accounting systems and administration principles and practices;
• Standard office equipment including the computer and programs relevant to the performance of applicable duties and responsibilities;
• Applicable Federal, state and local laws, codes, ordinances, rules and regulations;
• Customer service principles and practices.

SKILLS

• Supervising and evaluating the work of subordinate personnel through planning, organizing, prioritizing, assessing, motivating and evaluating performance objectively;
• Maintaining confidentiality and exercising good judgment in handling sensitive information;
• Evaluating and analyzing complex financial data;
• Preparing statistical reports;
• Performing mathematical calculations and drawing logical conclusions;
• Handling multiple projects simultaneously;
• Observing, reviewing and checking the work of other department staff members to ensure conformance to standards;
• Interpreting applicable Federal, state and local laws, codes, ordinances, rules and regulations;
• Operating standard office equipment including a personal computer using program applications appropriate to assigned duties;
• Solving complex problems and making sound decisions;
• Communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and other interested parties sufficient to exchange or convey information and to receive work direction.

Education and Experience:  
Associate’s Degree and 3 years of related experience; or an equivalent combination of directly related education and experience.
 
Required Certifications/Licenses:  
N/A