Sr Manager, Neighborhood - Seattle South

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview
Responsible for the overall management of all Company-owned retail stores in a geographic district. The Senior Manager, Neighborhood, plays a crucial role and is responsible in overseeing the operations of our Neighborhood stores. They ensure the smooth functioning of these stores, which are designed to cater to everyday needs in urban, suburban, and rural areas. Leads a team of retail store managers overseeing the responsibility for the proper operation of the stores which adhere to compliance with all company policies and procedures. Ensures the proper execution of sales,revenue plans and customer experience across their respective door location portfolio. Responsible for the staffing and training of all employees of the Company-owned retail stores in the district. This is a direct retail sales management position with additional responsibilities for store associated customer care activities.

Job Responsibilities:

• Ensure that all store locations meet the company’s requirements and are opened as per the business plan.
• Provide management, oversight, direction, and motivation to store staff/management to build a cohesive, positive team environment that represents T-Mobile’s values.
• Ensure that the retail stores are staffed and trained to the approved levels to meet customer traffic demands. This requires skills in recruiting, selection, hiring, training and working in a leadership and development capacity for the ongoing growth of your market.
• Be the sales leader for this channel. This includes meeting and exceeding overall sales objectives, proper forecasting and ensuring that the resources are available to meet these goals.
• Ensure store operations meet company standards and expectations.
• Provide input into the strategic planning process for this channel.
• Provide financial/management reporting as designed to support company requirements. Develop store forecasts and budgets as required.

Education and Work Experience:

• High School Diploma/GED (Required)
• 2-4 years Sales and operational excellence (Preferred)
• 2-4 years Multi-unit management experience (Preferred)

Knowledge, Skills and Abilities:

• Business Analysis (Required)
• Business Performance Management (Required)
• Change Agility (Required)
• Change Management (Required)
• Coaching (Required)
• Coaching Conversations (Required)
• Communication (Required)
• Culture Change Initiatives (Required)
• Customer Experience Management (Required)
• Customer Service (Required)
• Give Feedback (Required)
• Goal Setting (Required)
• Leadership (Required)
• Multi-Unit Retail Management (Required)
• People Management (Required)
• Performance Management (PM) (Required)
• Performance Monitoring (Required)
• Receptive to Feedback (Required)
• Sales (Required)
• Sales Management (Required)
• Sales Management Coaching (Required)
• Sales Performance Coaching (Required)
• Strategic Planning (Required)
• Taking Ownership (Required)
• Talent Development (Required)
• Team Coaching (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
 

Total Target Cash Pay Range: $104,400 - $188,400, inclusive of target incentives

Base Pay Range: $78,300 - $141,300

The pay range above is the general base pay range for a successful candidate in this role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location,  https://paylookup.t-mobile.com/paylookup?reqID=REQ368034¶dox=1

At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. 

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!

 

As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

 

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

 

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.