Team Lead - Quality

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Role: Team Lead - Quality.
Experience: 2+ Years.
Location: Hyderabad.

About MarketStar:

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.
 
Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth! 

Roles & Responsibilities:

• Manage the Quality Assurance Coaching program by providing direction, leadership, and coaching development skills to the QA analyst and representatives.
• Manage a team of QAs.
• Responsible for conducting process level analysis - root cause analysis, trendanalysis, training need analysis for the process, etc. and designed plan of action to minimize the errors/ defects(Problem Solving Skill)
• Initiating activities/ projects on the operations floor to improve productivitywith quality.
• Designing new templates, dashboard, and matrix to measure team performance.
• Management of Process Audits and Business Performance reviews.
• Excellent communication & interpersonal skills with proven abilities in customer
• relationship management and people management. Should have experience in handling Client calibrations/ Reviews.
• Should Monitor QAs, their performance and deliverables.
• Identify the gaps in current processes & systems in order to improve overallquality of Process.
• Should be well versed with Excel/Google sheets.
• Ability to conduct end to end process mapping and managing processimprovement/process re- engineering.
• Participate in design of quality parameters & standards (SOP) , QA Reports forclient.
• Should know about 7QC tools of quality.
• Strong People Management skills - should be adept at handling performance challenges.
• Passionate about getting the best out of people and goal oriented.
   

Must have skills:

• Data Analytics.
   

What’s in it for you?|
Constant Learning and an entrepreneurial growth mindset. Employee-centric benefits plan including but not limited to Comprehensive Health Insurance, generous Leave Policy, Covid Support, Vaccination drives, Well-being sessions, real-time grievance redressal, and work flexibility.
 

We are a people-first organization with policies and processes that help you bring the best version of yourself into work including fast-track growth for high-potential folks. An opportunity to be associated with the world’s leading brands as clients. To be a part of an organization with more than 60% of homegrown Leaders. Customized training programs that are catered to personal and professional development. We are an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may change over time to accommodate business needs.

If you’re up for this job, go on and hit the “Apply Now” button!