Sr Technical Analyst - Support

Scope:

• This role will be a member of the Production Support team for One Network’s Supply Chain Application module suite. ONE Network Supply Chain Application modules are built on the ONE Network Platform, a runtime and SDK for building enterprise business applications. The Supply Chain modules include components at various layers: server-side, integration, supply chain planning engines, work-flow management, user-interface and design-time studio tools. 

Our Technical Environment:

• Operating System: Windows, Linux

• Language: Java

• J2EE technologies: JDK1.4, J2EE, AJAX

• Java EE Servers: JBoss, Tomcat

• Internet technologies: Style sheets, XML, SAX & DOM API’s

• SQL Skills, Shell Scripting, PL SQL

• Additional tools: Kibana, OpsGenie, Nagios, JIRA, MobaXterm, mRemote

• Configuration management tools: SVN and P4

What we are looking for:

• This position will be responsible for L2 – Production Support, troubleshooting and analyzing bugs and working directly with NOC and Industry Business Units

• Education: BS/MS in Engineering, Computer Science, Supply Chain preferred.

• Must have strong written and verbal communication skills.

• Must be able to communicate technical issues clearly to individuals with various levels of

• Strong technical knowledge of product and should be able to analyze and debug in challenging environments.

• Must have strong interpersonal skills when working with non-technical individuals, including customers.

• Immediate joiner for Pune location

• 5 - 9 years max

What you will do:

• Work either independently or with a group of highly skilled, high intellect engineers to resolve customer and product issues.

• Communicate with Network Operations to identify and solve software issues.

• Communicate current status of issues to the manager as necessary, based on severity and impact of the issue on the business.

• Interact with client services, professional services and other groups for troubleshooting efforts.

• Be proactive and inquisitive with a clear focus on problem solving.

• Must have flexibility with work hours and be able to provide on-demand support as required.

• Must be ready to be On Call 24X7 on a rotational basis.

• Must be willing to work in shifts on a rotational basis.

• Document findings, including production defects, follow standard support policies and work with the stakeholders to create knowledgebase articles.

• Develop code, scripts, extracts and other artifacts.

• Knowledge and experience to solve other complex technical issues.

• Urge to debug and analyze the production defects to identify root cause, provide logs and additional details needed for development for fixing issues

• Adhere to support policies and procedures including SLA

• Come up with workaround solutions, DB scripts in order to ensure production system is running while development is working on fixing a particular issue

• Other Duties and Responsibilities: As determined by manager.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.