Indoor Equipment Support Specialist

Company Details

Darling Ingredients repurposes and recycles materials from the animal agriculture and food industries - transforming them into essential ingredients that do everything from feeding animals to fertilizing crops to fueling planes and nourishing people. We're the number one publicly traded company of our kind, operating a global family of brands and businesses that span more than 260 facilities in over 15 countries. Our unique scale allows us to make entire industries less wasteful and more sustainable, helping move the world toward a more circular economy.

Darling Ingredients offers full time employees a full suite of benefits including but not limited to the following: 401(k), Health, Dental and Vision Insurance, and Paid Time Off.

Position Summary

The function of the Equipment Installation Coordinator is to provide direct support to specific DAR PRO customers and plants by coordinating Equipment requisitions and installations with the Dar Pro equipment team. The coordinator is also supporting the backup responsibilities of similar Equipment Installation Coordinator positions. A strong emphasis is put on scheduling, coordination of multiple jobs, and exemplary service. This position requires attention to detail and strong organization skills.

Essential Duties/Responsibilities:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

• Support for Indoor Equipment Installations
  • Facilitate requisitions & invoice matching for 3rd Party Installer companies.
• Support for DarLinQ National Roll-out implementation
  • Initiate and maintain regular communication with customer across the install life cycle, ensure timely customer follow-up, and resolve open questions.
  • Understand the requirements from the customer as well as the technical aspects of the equipment and installations.
  • Ensure all equipment, parts & materials are ordered, prepared & managed.
  • Schedule pre and post job inspections/surveys.
  • Relay accurate information to management and technicians, ensuring proficient, quality customer experiences.
  • Ensure proper Oracle inputs, resulting in operations' teams providing quality service
• Support as back-up responsibility
  • Indoor equipment order submissions in our CRM system (Oracle Sales Cloud) for accuracy and completeness.
  • Effective coordination of multiple crews through:
    • Installer coordination - oversee all installation schedules, jobs & resources.
    • Scheduling - direct the install leads on a job specific basis.
  • All other duties as assigned.

Minimum Qualifications:

• High school diploma or GED equivalent required.
• Minimum of 1-year of experience working in either:
  • Customer Service in an office environment, and/or
  • Project Coordination
• Demonstrated work experience using Microsoft Office as well as CRM or order management systems.

Preferred Qualifications:

• College (2-4 year) degree preferred.
• Good general mechanical background.
• Able to learn, understand and apply new technologies.
• Excellent organizational skills with attention to detail.
• Strong verbal and written communication skills.
• Self-motivated, enthusiastic, positive attitude.
• Ability to be assertive and persuasive without being aggressive.
• Demonstrate a sense of urgency and decisiveness as appropriate.

Working Conditions and Physical Demands

N/A | Occasionally = up to 20% | Frequently = 21% to 50% | Constantly = at least 51%

Working Environment

• N/A - Exposed to unpleasant or disagreeable physical environments such as high noise level, strong odors, and/or exposure to heat and cold
• N/A - Exposed to bio hazardous conditions
• N/A - Exposed to toxic or caustic chemicals which mandate attention to safety considerations
• N/A - Exposed to Electrical hazards; risk of electrical shock
• N/A - Handles or works with potentially dangerous equipment
• N/A - Travels to offsite locations

Physical Demands

• Constantly - Must be able to remain in a stationary position (Sit)
• Constantly - Must be able to move about inside/outside office or work location (Walk)
• Constantly - Operates a computer and other office machinery (Use hands to finger, handle or feel)
• Constantly - Must be able to position one's self to maintain computers in the lab, including under desks and in the server closet (Stoop, kneel, crouch, or crawl)
• Occasionally - Must be able to ascend/descend on a ladder (Climb or balance)
• Constantly - Must be able to use senses to; effectively communicate with co-workers and clients and detect hazardous conditions (Talk, hear, taste, smell)

Weight and Force Demands

• N/A - Up to 10 pounds
• Occasionally - Up to 25 pounds
• N/A - Up to 50 pounds
• N/A - Up to 100 pounds
• N/A - More than 100 pounds

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Darling Ingredients.

Darling Ingredients is an equal opportunity employer and gives consideration to qualified applicants without regard to race, color, creed, religion, age, pregnancy, sex, sexual orientation, gender identity, national origin, genetic information, physical or mental disability, military service, protected veteran status, or any other characteristic protected by applicable federal, state and local law. Know Your Rights: If you would like more information, please click on the link and paste into your browser: https://www.eeoc.gov/poster