- Location
- Sea Containers London, United Kingdom
- Type
- Full-time
- Department
- Retail
- Closing date
- Today
- Source
- Workday
Description
A lifestyle Hotel based on London’s eccentric South Bank. With 354 bedrooms, award-winning food and drink outlets and an electric energy, Sea Containers London is a destination where glamour meets brutalism – and it's your London anchor on the River Thames.
We’re very excited to announce the opening of Gordon Ramsay at Sea Containers! A new dining destination created in partnership with Gordon Ramsay Restaurants Global, opening this autumn 2026. Set directly on the River Thames in the heart of London’s South Bank, Gordon Ramsay at Sea Containers will bring together elevated British dining, exceptional hospitality and panoramic river views.
The Restaurant Supervisor
As the Restaurant Supervisor, you will play a key role in overseeing the day-to-day operations of our restaurant, ensuring high-quality service, and contributing to the overall success of our dining services. The Restaurant Supervisor will lead the front-of-house team, foster a positive work environment, and strive for excellence in guest satisfaction. The role will report directly to Restaurant Floor Manager and will have a dotted reporting line to the Restaurant Manager at the location the position is based at.
Key Responsibilities:
- Lead and motivate the Restaurant team, providing coaching, training, and day-to-day support to deliver exceptional guest experiences.
- Oversee daily restaurant operations, including reservations, seating plans, staffing, opening/closing procedures, and service flow.
- Create memorable guest experiences by maintaining high service standards and resolving guest concerns professionally and proactively.
- Drive team performance and development, ensuring colleagues are confident in service standards, menu knowledge, and upselling opportunities.
- Maintain exceptional operational standards, ensuring the restaurant remains clean, organised, and compliant with all health, safety, and hygiene requirements.
- Collaborate across the business, working closely with kitchen, bar, terrace, and management teams to ensure smooth operations and effective communication.
Skills & Knowledge:
- Strong communication and presentation skills
- Experience in hotel operations and service quality levels
- Strong organisation and analytical skills in problem solving
- Ability to acquire, maintain and influence relationships
- Knowledge of the markets specific to the luxury/lifestyle hotel sector
- Effective conflict and change management skills
Salary: £12.71 + very competitive service charge + benefits
At Sea Containers London we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:
Guest experience including dinner and drinks
6 complimentary nights a year at any Lore Group hotel
Lore Group Employee & Immediate Family Rates
Lore Group Friend and Family Rates
50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
50% discount in Lore Group restaurants and bars
Discounts in our spa and cinema
Contribution towards Health - Cash Plan
2 days paid volunteering leave per year
Life Assurance
Length of service incentives (additional holiday)
Bespoke training programmes
Free meals on duty
Incentives such as Ride-to-Work and season ticket loan
Quarterly employee award ceremony and company staff parties
Employee assistance programme
Location: London
