Delegated Underwriting Onboarding Manager

At CNA Hardy, great people don’t just join us - they grow with us, lead with purpose, and help shape the future of our business and the industry.

We exist to help businesses navigate an unpredictable world and we do that through the expertise, integrity and commitment of our people. Every role contributes to protecting businesses, livelihoods and communities, giving our people the opportunity to make a meaningful and visible impact.

The Role

We are currently hiring for a Delegated Underwriting Onboarding Manager in our London office to lead the end-to-end onboarding and renewal of delegated authority and portfolio solutions arrangements. You will provide technical guidance, coordinate stakeholders and ensure each arrangement meets the required standards for due diligence, governance, approval and ongoing oversight.

What You’ll Be Doing

• Lead onboarding: Own and coordinate the end-to-end due diligence, approval and renewal process for Coverholders, managing general agents, business partners, portfolio solutions and other delegated arrangements.
• Provide technical guidance: Advise on delegated underwriting structures, operating models, contractual arrangements, scopes of authority, governance requirements and associated risks.
• Coordinate stakeholders: Act as the central point of contact across Underwriting, Compliance, Legal, Claims, Finance, Operations and external partners, ensuring requirements, approvals and dependencies are clearly managed.
• Strengthen governance: Maintain effective controls, track conditions of approval, oversee materiality assessments and ensure amendments, endorsements and supporting evidence follow the required review process.
• Lead delivery and improvement: Manage team workloads and quality assurance, produce timely management information, support training and drive improvements to onboarding processes, systems and the target operating model.

What We’re Looking For:

• Delegated underwriting expertise: Experience in delegated authority, underwriting governance, compliance, risk, insurance operations or a related specialty insurance function, with a strong understanding of delegated arrangements.
• London Market knowledge: Experience within the Lloyd’s or London Market and knowledge of structures such as binding authorities, lineslips, broker facilities, consortia, master policies or third-party claims arrangements.
• Stakeholder leadership: A proven ability to coordinate complex activity across multiple teams, build effective relationships and constructively challenge incomplete or unclear information.
• Sound judgement and organisation: Strong analytical skills, attention to detail and the ability to review substantial documentation, identify gaps and dependencies, manage competing priorities and escalate material concerns appropriately.
• Systems and improvement focus: Experience using PAS and Lloyd’s systems, including Crystal, Atlas, DCOM and DAM, together with a track record of improving onboarding processes, controls, workflow or management information.

Why Join CNA Hardy?

Our workplace is dynamic, challenging and ever evolving, here your voice matters and you can make a difference. We celebrate individuality and inclusivity, ensuring everyone feels valued, respected, and supported to share ideas and perspectives.

Our employees and their families are important to us. That’s why we offer flexible hybrid working and a competitive compensation and benefits package. We also invest in your growth through learning, mentoring, and clear development pathways, recognising and rewarding performance and the behaviours that drive success. We recognise that the development of skills and experiences is crucial for our people to achieve their aspirations and reach their full potential.

The Company

CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We offer a highly specialised and comprehensive portfolio of innovative and market leading products. Coverage is available to businesses of all sizes for domestic, international and global exposures.