Product Controls Function Group Manager, Core Operations

Product Controls Function Group Manager, Core Operations

Executive Summary

The Product Controls Function Group Manager for Core Operations will provide strategic leadership for the design, enhancement, and sustained operation of the control environment supporting the Core Operations organization. Reporting to the COO Controls organization, this visionary leader will set the overarching direction for the Manager's Control Assessment (MCA) program, internal/external audits, and issue management. The successful candidate will be responsible for driving a culture of proactive risk management and fostering robust relationships with executive management, second-line-of-defense partners, and internal audit to significantly improve the firm's control environment across critical functions, including Global Fraud Prevention, Global KYC Operations, Wholesale Lending, Tax Reporting, and Data Operations.

Key Responsibilities

• Lead, manage, and mentor a high-performing global team of risk and control professionals. Provide leadership and direction through Senior Managers to oversee multiple teams, ensuring the achievement of strategic objectives and optimal performance. Make critical, high-level decisions guided by functional and operational strategies to strengthen the overall control environment.
• Lead the end-to-end execution of the global Manager Control Assessment (MCA) framework. Direct the strategic identification, documentation, and continuous validation of manual and automated controls, approving global monitoring and testing methodologies to ensure a robust and compliant environment.
• Provide strategic governance and ultimate executive oversight for the end-to-end Issue Management lifecycle. Direct complex root-cause analyses and ensure high-priority, systemic remediation plans are tracked and successfully executed. Enforce the formal escalation framework to ensure critical risks are promptly identified, recorded, and escalated in accordance with firm policy.
• Serve as the primary senior control point of contact for Core Operations, leading engagement for all internal and external audits and regulatory exams. Act as the ultimate subject matter expert on audit and regulatory response initiatives, providing executive guidance on the management of reviews and ensuring all responses are fulsome and fit-for-purpose.
• Drive strategic collaboration with senior business heads, product managers, and second/third-line functional partners (Risk, Compliance, Legal, Audit) to resolve complex, cross-functional issues and foster a culture of strong ethics and proactive risk management.
• Comprehensive and in-depth knowledge of Core Operations functions (e.g., Fraud Prevention, KYC, Wholesale Lending, Tax, Data) a plus.

Qualifications

• 15+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry, with 8+ years of managerial experience preferred.
• Expert ability to identify, measure, and manage key risks and design strategic, product-agnostic controls.
• Proven experience managing global teams with broad accountability in a complex environment and an ability to lead through major organizational change.
• Expertise in breaking down complex regulatory and operational matters into core issues and root causes that can be readily addressed.
• Strategic thought leadership in driving the efficiency and effectiveness of the control environment and accurate reporting to executive stakeholders.
• Comprehensive knowledge of financial services business structures, product lines, and their associated risk profiles.
• Demonstrated exceptional leadership, decision-making, and problem-solving skills.
• Strong verbal and written communication skills with a demonstrated ability to deliver compelling presentations and influence executive-level audiences.

Education:

• Bachelor's/University degree, Master's degree preferred.

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## Job Family Group:

Controls Governance & Oversight

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## Job Family:

Cross-disciplinary Controls

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## Time Type:

Full time

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## Primary Location:

Irving Texas United States

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## Primary Location Full Time Salary Range:

$250,000.00 - $500,000.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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## Most Relevant Skills

Analytical Thinking, Assessment, Business Acumen, Constructive Debate, Controls Lifecycle, Governance, Issue Management, Process Design, Risk Management Lifecycle, Stakeholder Management.

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## Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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## Anticipated Posting Close Date:

Sep 29, 2026

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## Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.