Guest Experience Agent

Join our team for the opportunity to create a lasting experience for your guests in the Sonoran Desert. As a Guest Experience Agent, you will work with guests to ensure that every step of their experience with us is as smooth as possible. You will aid in the creation of reservations, work with guests in person, and follow up via reviews and email. You will be the first contact, and the face of the company.

Primary Duties:

• Provide excellent guest care in the General Store
• Work with guests to check in/ create/ edit reservations
• Process sales for the gift shop and Peppersauce Kitchen
• Engage with guests by providing information on the history and ecology of the area in a fun, informative manner
• Support guides, restaurant, and administrative staff by helping with cleaning, restocking, and general projects
• Respond to guest emails, telephone calls, and reviews
• This position is Thursday-Sunday, 8-10 hour days

Requirements:

• Ability to navigate basic computer programs (Microsoft Word, Excel, Google Sheets)
• Experience working in customer service
• An open mind and willingness to learn new skills
• Excellent communication and time management skills

• Ability to work long days (up to 10hrs/ day)
• Current First Aid/ CPR Certifications or willingness to obtain these

Desired Skills:

• Problem solving skills
• Detail oriented, flexible, and a team player

• Knowledge of the Southern Arizona ecology
• Physically fit: capable of lifting and carrying items 20+ pounds