Workplace Services Lead India

Life tastes better with ice cream

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.
 
We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference. 

What truly sets us apart is how we work. 

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done. 

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.  

Job Title: Workplace Manager

Line of Business: Ice-cream

Location: Mumbai HO, India

Reporting Manager: IC HR Head

Company Overview:

Unilever Ice Cream is the largest global Ice Cream Company in the world, with over 100 years of experience delivering a diverse range of indulgent, yet responsible, craft food experiences and treats delighting consumers. Committed to innovation, quality, and sustainability we have 35 brands, including 3 one billion Euro brands (Magnum, Wall’s, Ben & Jerry’s), a strong presence in over 60 countries, generating annual revenue of over $8 billion.

About Ice Cream:

Kwality Wall's, the brand with a big heart, offers a range of delightful frozen desserts and ice creams that bring smiles to millions of Indians. Kwality Wall's is part of Unilever's Heartbrand family of ice creams sold in more than 40 countries worldwide under many local names, including Wall's and Ola. In a world of stress, denial, and restraint, our passion is providing moments of daily pleasure to consumers through our delightfully delicious products. We believe in spreading happiness and smiles through every cone, cup, stick, and tub we sell. Our greatest satisfaction comes from the bliss and joy on our consumers' faces as they devour our products. Kwality Wall's is loved for its wide variety of products, from indulgent treats like Cornetto, Magnum, and Feast

As part of our Mumbai, India workplace strategy, we are seeking a dynamic talent with strong expertise in managing workplace operations and facilities management.

Key Expectations:

• Lead workplace operations and cross-functional teams with strategic clarity
• Deliver seamless services across facilities, travel, catering, events, hotel and guest house tie ups  & employee experience
• Optimise resources and budgets while ensuring compliance and safety
• Build strong stakeholder relationships and drive continuous improvement
• Champion sustainability, health, and safety across the workplace

Key Responsibilities:

1. Project Management & Workplace Transformation

• Lead the planning and execution of building projects, refurbishments, construction, and fit outs.
• Enable agile working environments and standardise meeting room experiences.
• Drive office integration initiatives to support organisational transformation.

2. Travel, Meetings, Events & Fleet Operations

• Manage logistics for branch and central events, including travel, venue selection, and risk assessments.
• Oversee vendor management for car and hotel services.
• Administer online platforms for travel and fleet bookings.

3. Service Delivery & Workplace Operations

• Ensure efficient delivery of facility management, utilities, reception, and security services.
• Oversee health, safety, and environmental programmes.
• Manage catering, vitality initiatives, meeting room operations, and employee perks.
• Coordinate housing, car allocations, and onboarding/offboarding (JML) support.
• Lead CSR activities, government liaison, and internal communication and engagement programmes.
• Stationary management and courier services.

4. Real Estate & Space Management

• Manage company-owned properties and tenant relationships.
• Administer rent, rates, taxes, and optimise space utilisation.

5. Financial & Statutory Control

• Oversee workplace services (WTS) budgets and branch-level indirect costs.
• Manage asset procurement, inventory, and disposal, ensuring audit compliance.
• Handle sourcing, budgeting, and statutory payments.

6. Safety, Health, Environment & Sustainability

• Champion USLP-aligned sustainability initiatives including waste management and energy monitoring.
• Promote zero single-use plastic and lead utility cost-reduction projects.
• Ensure office safety and business continuity planning.

Experience, Qualification and Skills

• Experience: Minimum 8–10 years of experience in workplace services, facilities operations, or corporate real estate, with at least 3 years in a managerial or leadership role.
• Educational Background: Bachelor’s degree in Facilities Management, Business Administration, Hospitality, Engineering, or a related field. A master’s degree or professional certification is a plus.
• Skills: Excellent communication skills, including written English. Strong work ethic, great attitude, self-starting & proactive mind-set, resilience in the face of pressure, good team player, ability to meet multiple stretching deadlines and attention to detail.

ARE YOU EXCITED TO CRAFT THE ICE CREAM FUTURE? 

Unilever IC embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

#TMICC

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could! 

You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

- Roles with real accountability and visible impact
- Free to move fast, experiment and challenge how things are done
- Continuous learning and development as the business grows
- Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Ready to build the future of Ice Cream?

If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps.

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional information

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.