License Clerk

*Receive anniversary step increases for current earning potential of $58,656 annually ($30.08 /hr.) plus annual cost-of-living adjustments (COLA) approved by the Board of Commissioners.   

JOB OBJECTIVES: 

A License Clerk is responsible for performing a wide variety of customer service duties, including cash receipting, processing of documents, and collecting taxes and fees for the State of Minnesota and Douglas County regarding motor vehicle (title/registration), driver's licenses, a variety of Department of Natural Resources (DNR) transactions, and other general office duties.ESSENTIAL DUTIES AND RESPONSIBILITIES:  The duties listed are intended only as illustrations of the various types of work that may be performed.  The omission of those specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

Daily duties may include the following: 

• Assist the public by processing complex motor vehicle licensing and titling transactions according to state statutes.
• Verify various information with the Minnesota Department of Public Safety by telephone or by accessing the Deputy Registrar's Information System.
• Provide a high level of customer service by effectively communicating courteously and professionally with the general public while keeping them informed of the benefits of local purchasing of registration versus online.
• Process transactions for car dealers and state and county officials.
• Process DNR transfers, titles, and license renewals and do audits against daily reports for submission to the state (boats, snowmobiles, ATVs).
• Process hunting and fishing licenses per customer requests.
• Perform cashier duties by properly issuing correct license tabs and plates while marking paperwork correctly.
• Balance the cash drawer and reconcile with the receipting system.
• Answer a high volume of telephone inquiries regarding licensing and titling requirements.
• Process Minnesota driver’s license and identification applications by verifying information and determining and collecting fees.
• Perform vision checks and take customer photographs.
• Daily audit applications and forms.
• Record and report necessary MN driver’s license application information to ensure records are up to date.
• Daily audit of the previous day’s transactions and keyed documents.
• Process mail, drop-off registrations, and other correspondence.
• Accepts and processes applications for various licenses, permits, transfers, registrations, and filings.
• Responds to telephone and walk-in inquiries.
• Reviews legal documents to ensure accuracy and completeness and processes, as required by law.
• Makes accurate copies of recorded legal documents.
• Prepares materials, reports, forms, and other written/visual information.
• Enters pertinent data into the computer accurately for efficient retrieval of the requested document.
• Computes and processes payments; balances receipts and fees.
• Assists with daily inventory/stocking of license plates, stickers, and other state-supplied materials.

OTHER

• Reliable, predictable attendance and punctuality.
• Complies with all rules and policies in order to maintain a safe work environment.
• Other duties, as assigned or apparent.

Access to Not Public Data
In this job, you may come across private or confidential information about people we serve. This data is protected by law and should only be viewed or used when it’s truly needed for your work. You are expected to only look at private data when your job duties require it. Keep it secure and make sure others who don’t need to see it don’t have access. Stop accessing the data once your task is done, and store or dispose of it properly, following the rules in Minnesota’s Data Practices Act (Chapter 13). If your job duties change and you need access to different private data, that access should also be limited to only what you need to do your job.

REQUIRED MINIMUM QUALIFICATIONS AT HIRE: 

Education
High school graduate or equivalent.

Experience

• A minimum of three years of customer service experience with the majority of time spent dealing with customers face-to-face.
• Previous experience in a position that handled money, including making change regularly.
• Previous experience in a position that utilized computer skills, including data entry and internet navigation, OR the completion of one year of post-secondary education, which would provide the same skills.

Licenses and Other Requirements: 

Ability to become a certified title clerk through the State of Minnesota in the time frame required by the employer and maintain such access to DVS records. Must pass the MN Commissioner of Public Safety criminal history background check. This includes BCA and FBI criminal history records in addition to other federal and state repositories. Must be able to pass NMVTIS, Triple Check, Fast Track, and CVR training and testing. Must be a verifiable U.S. citizen.

REQUIRED MINIMUM  KNOWLEDGE, SKILLS, ABILITIES, & QUALITIES AT HIRE: 

• Ability to complete work accurately and on time.
• Ability to communicate effectively, both verbally and in writing.
• Ability to respond to public inquiries in a respectful, courteous, and helpful manner.
• Ability to be tactful and work well with a wide variety of people.
• Ability to understand and clearly explain instructions, policies, statutes, rules, procedures, and systems to the public.
• Ability to maintain and demonstrate working knowledge of current and changing laws and guidelines.
• Ability to organize and prioritize work, meet deadlines, and multitask.
• Ability to work independently on a variety of assignments.
• Knowledge of standard office practices and procedures.
• Knowledge of basic accounting principles, practices, and procedures.
• Ability to prepare written and statistical reports.
• Ability to follow instructions, adhere to schedules, and complete assigned work.
• Ability to work with data confidentially.
• Ability to adapt to changing work schedules.

PREFERRED/DESIRABLE QUALIFICATIONS
Education
See minimum education at hire.

Experience
Previous experience as a bank teller or similar type of work.
Previous experience working in a license bureau/motor vehicle office.
Previous experience licensing vehicles.

PREFERRED / DESIRABLE KNOWLEDGE, SKILLS, ABILITIES, & QUALITIES:
Knowledge of Minnesota Motor Vehicle Rules and Regulations.
Knowledge of statutes and rules on the issuance of driver’s licenses, DNR, game and fish licenses, and vital records

WORK ENVIRONMENT
100% indoor work around some electrical office equipment (see examples of equipment used).  Works independently in a team setting, assisting the general public.

HOURS
Hours are set by the employer.  Generally,  Monday to Friday 8 to 4:30 p.m.,
See also the Physical and Environmental Factors Form.

EXAMPLES OF EQUIPMENT USED

• Computer, printers, telephone, fax machine, copier, calculator, paper shredder, and other miscellaneous department tools.
• Software applications, Fast Track, and driver license applications.
• Credit card machine.
• Camera and eye machine.

OTHER
All listed above are essential functions of the job.
The starting salary for this position is $45,961.50 annually ($23.57/hr). 
Benefits: We also offer no-cost/low-cost health insurance plan options. Douglas County contributes to a Health Savings Account and a (PERA) pension plan. Become vested in as little as 3 years of employment for lifetime benefits upon retirement! Douglas County is also a qualified Employer for the Public Sector Loan Forgiveness Program.

Life Insurance– as a County employee, you will be covered by $40,000 of life insurance at no expense. Supplemental coverage is available for you, your spouse, and your dependents.

The official holidays for this Douglas County position are: *New Year’s Day *Martin Luther King Jr Day *Presidents’ Day *Memorial Day *Juneteenth *Fourth of July *Labor Day *Veterans’ Day *Thanksgiving Day *Day after Thanksgiving (in place of Columbus Day), Christmas Eve Day *Christmas Day *Personal Floating Holiday.

Sick Leave/Earned Safe and Sick Time: An employee shall be credited with 1 day of sick leave for each month of service, accumulative to 90 days. The first 48 hours (or up to 80 hours if any eligible time was carried over) will be counted as ESST. 

Vacations: Employees will accrue vacation according to the following schedule:
Employees will accrue vacation time according to the following schedule:
0-4 years; 10 working days 
5-9 years; 15 working days 
10-14 years; 20 working days 
15-19 years; 25 working days 
20 years or more; 30 working days 

Supervision Received: Works under the general supervision of the License Bureau Director.
Supervision Exercised: None
Labor Group: Non-Union 
FLSA Status: Non-Exempt
Grade: 5
EEO Job Category: 6000 Administrative Support
Work Comp Code: 8110 Clerical Office Support NOC

This job description does not constitute an employment agreement between the employer and employee, and is subject to change by the employer as the needs of the employer and the requirements of the job change.

Revised: 7/2026