- Location
- Cuyahoga Falls, OH
- Seniority
- Entry
- Source
- Paylocity
Description
Description
American Road Group is seeking a Parts to Service Associate at Hall of Fame Harley-Davidson in Cuyahoga Falls, OH!
Summary Description
This position is responsible for ensuring a smooth operation between service and parts departments, working closely with service technicians.
Major Duties and Responsibilities
- Come to work ready to make it happen every day!
- Take and fill parts orders from the service technician timely and accurately.
- Pre-stage immediate and future parts for sales and service repair orders.
- Update inventory control system and parts catalogs.
- Report all defective stock parts with the appropriate warranty codes to the claim administrator.
- Process and track warranty claims.
- Assist on the parts counter working with customers.
- Complete tasks that ensure product is available and easy to shop.
- Pulling, filling, pricing, setting, staging, and maintaining the sales floor and the backroom.
- Participate in periodic physical inventory of all merchandise.
- Accurately handle cash register operations including returns, warranty, and other transactions.
- Other Duties as Assigned
Requirements
- Treat all employees and customers fairly, courteously, and with dignity.
- Be prompt and available for flexible scheduling.
- Present an up-beat, friendly, outgoing personality to customers and employees.
- Demonstrate professionalism in providing customer service.
- Accept direction, follow instructions and work well with others.
- High energy, highly organized, highly responsible.
- Exceptional computer skills.
- Experience and knowledge of motorcycle parts and models.
- Ability to provide exceptional customer experience with every customer every time.
- Motorcycle Riding is preferred.
Are you up for a challenge? We believe in this brand, in this culture, in this lifestyle, and in this dream. Make this dream a reality and Apply Today!
Skills
Customer Service