- Location
- New York, New York, United States · published
- Type
- Full-time
- Department
- Operations
- Seniority
- Lead
- Source
- Workable
Description
Location: New York City (you must have the right to work in the US - no visa sponsorship can be provided)
About us
Cornspring is an innovative FinTech start-up with a mission to empower Family Offices and Asset Owners with real-time, AI-driven data intelligence and portfolio insights.
We are tackling one of the most complex and valuable challenges in finance. Our clients operate at the highest levels of global markets, managing billions in assets, yet they remain constrained by legacy systems that are slow, fragmented, and outdated.
Cornspring is redefining Family Office services by applying state-of-the-art generative AI and Large Language Models to investment, accounting, and operational data. Our platform delivers faster insights, greater transparency, and entirely new ways of interacting with financial information.
The role
We are launching operations in New York, and we need someone to own the client’s lived experience of the data on our platform and our service delivery to clients. You will be our first hire in this function in our NYC office.
You will be responsible for the end-to-end stewardship of assigned clients' service relationship from data onboarding through to service delivery, ensuring accuracy, continuity, responsiveness, and confidence in Cornspring’s service.
As the "custodian of client trust", you will make sure that client trust increases over time, not just satisfaction scores. You will ensure that all clients receive the same level of professionalism, care, responsiveness, diligence and escalation seriousness.
Overall, this role would suit a hands-on person with excellent communication and interpersonal skills, someone analytical, who is comfortable with finding solutions.
Key responsibilities
Client lifecycle
- Own onboarding engagement, narrative and timeline
- Set and manage expectations around data, reporting, LLM Chat and service scope
- Lead Quarterly Business Reviews / check-ins (formal or informal)
Issue & escalation
- Triage client issues, decide severity and determine escalation path
- Communicate clearly and calmly during incidents
- Translate technical or data complexity into clear, client-appropriate explanations
- Coordinate internally to resolve issues
Commercial intelligence
- Identify renewal risks, expansion signals, and recurring pain points
- Build trusted, long-term relationships with client stakeholders
- Feed structured insight back into product, data, and leadership teams