Customer Care Advocate

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

As a Customer Care Advocate, you will be at the heart of the customer experience—playing an important role in how our customers perceive and work with Rockwell Automation.

You won't just solve problems—you'll create seamless, high-quality experiences that build trust and long-term relationships. You will report to Customer Care Supervisor.

*Italy annual gross base salary range for this role is 27.520,00 - 36.693,33 EUR

Your Responsibilities:

• Deliver an outstanding experience by supporting customers with order-related inquiries and requests
• Be a trusted partner to customers, sales teams, and company partners
• Take ownership of customer issues and lead them to resolution with urgency and care
• Manage and resolve product concerns, including customer complaints, returns, and warranty claim
• Ensure updates on deliveries, using data and tools to meet Service level agreement commitments
• Support repair and exchange processes with efficiency
• Contribute to success by meeting goals

The Essentials - You Will Have:

• 1–2 years of experience in Customer Service or Contact Center roles
• Proficiency in Office 365; experience with SAP and Salesforce is advantageous
• Fluency in Italian and English
• A mindset built on integrity, ownership, and collaboration
• Flexibility

The Preferred - You Might Also Have:

• Knowledge of supply chain or customer operations

What We Offer:

Our benefits package includes …

• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• On-demand digital course library for professional development premium membership to Calm
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program

... and other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

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Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.