Billing and Collections Assistant

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Summary

We are seeking a highly organized and detail-oriented Billing & Collections Assistant to manage the company's billing, invoicing, accounts receivable, and collections processes.

The ideal candidate will ensure timely and accurate billing, monitor receivables, validate vendor invoices, maintain billing records, and provide excellent coordination with customers and internal stakeholders to support business objectives and KPI targets.

Key Responsibilities

Billing Operations

• Prepare and issue customer invoices accurately and within established timelines.
• Ensure export shipments are billed within 24 hours from departure date and import shipments within 72 hours from delivery date.
• Verify and validate vendor invoices (brokers and service providers) within 1-3 days upon receipt.
• Process invoice adjustments and corrections to ensure billing accuracy and KPI compliance.
• Review billing documents and supporting records for completeness and correctness.
• Maintain accurate invoice transmittal records and ensure billing procedures are properly documented and updated.

Accounts Receivable & Collections

• Monitor Accounts Receivable (A/R) and follow up outstanding customer payments.
• Handle collections, deposits, and issuance of official invoices.
• Prepare daily and monthly collection reports on time.
• Monitor customer accounts and assist in resolving billing and payment discrepancies.
• Ensure complete and accurate documentation of collections and payment transactions.

Reporting & Monitoring

• Generate and monitor RCD reports, including:
  • Air & Ocean Unbilled Report
  • Air & Ocean Changes to Charges Report
  • Air & Ocean Unbilled Delinquent Report
  • Air & Ocean IPA (Invoice Per Adjustment)
• Maintain billing monitoring logs and ensure all dispatched invoices are properly tracked.
• Update invoice dispatch records, including dispatched date and customer receipt date.
• Provide regular billing, collection, and KPI performance reports to management.

Records Management & Compliance

• Ensure safekeeping of billing invoices, A/R records, and collection documents.
• Monitor inventory of BIR forms and ensure adequate supplies are always available.
• Maintain organized and accurate electronic and physical filing systems.
• Ensure compliance with company policies, customer requirements, and government regulations.

Other Duties

• Coordinate with Operations, Customer Service, Sales, and Finance teams regarding billing concerns.
• Assist with audits and financial reconciliations as required.
• Perform other billing, collections, and administrative tasks assigned by management.

Employee Type:
 

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.