- Salary
- $72k – $115k
- Location
- Burbank Branch, United States of America
- Type
- Full-time
- Department
- Retail
- Seniority
- Manager
- Education
- High School
- Source
- Workday
Description
Manages a Retail Branch. Responsible for overseeing the day-to-day operations of a branch, ensuring financial success, customer satisfaction, and staff development. Exercises executive direction over the office and production staff. Provides dotted line supervision to the operations staff, ensuring operations management has oversight of compliance and a high level of customer service. Oversees sales production, service, and human resource related responsibilities. Achieves sales goals and financial targets for their branch. Ensures high quality processes and ethical sales in the branch. Directs and develops subordinates who are providing a full range of banking products and services. Retains and expands relationships with existing customers and promotes and develops new business. Represents the Bank in the community. Models and leads all sales functions inside the branch office.
What you will do:
Manages a Retail Branch office and is responsible for overall performance including achievement of production and service goals. Develops and implements strategies to achieve financial objectives. Drives team performance to achieve goals thorough huddles, meetings, coaching, direction and leading by example. Personally performs sales activities.
Manages and provides leadership to branch supervisors and employees. Leads daily huddles and regular branch meetings. Performs human resource management tasks including; hiring, performance appraisals, promotions, salary increases, coaching, training, development, and disciplinary actions.
Actively works with internal and external business partners to meet assigned goals and customer expectations. Establishes and maintains relationships with community leaders and achieves a significant presence of the Bank in the community.
Develops and executes strategic plan with support of entire branch management team for branch success, including business development, customer retention, employee development and retention, succession planning, branch efficiency, and operational soundness. Monitors and analyzes financial performance, prepares reports, and makes recommendations for improvement. Manages budgeting and forecasting for the branch.
Fosters a customer-centric culture within the branch. Addresses customer inquiries, concerns, and escalations promptly. Implements strategies to enhance customer satisfaction and loyalty.
Responsible for overall branch operational soundness, quality and efficiency. Provides support and overall branch management to the operations team. Ensures that the branch is following Bank policies and procedures at all times. Ensures that compliance training and standards are met in a timely manner. Supports operations with management of FTE for maximum efficiency and positive customer experience.
Ensures active community participation and leadership, including CRA activities, in the local community.
Travel 0 - 10%.
Who you are:
High School GED required.
5 years Banking Experience with an emphasis in Sales required.
3-4 years minimum Management Experience required.
Notary License preferred.
Additional experience may be considered in lieu of degree.
Excellent interpersonal skills; successful experience managing and leading people.
Thorough knowledge and skills related to standard banking services and products and banking internal operating policies and procedures.
Thorough knowledge of small business and consumer credit principles and practices.
Ability to motivate employees to provide excellent customer service, demonstrate initiative, and achieve results.
Sound working knowledge of small business and consumer credit principles and practices.
Excellent interpersonal skills; successful experience managing and leading people. Considered a customer service role model.
Excellent business development skills, particularly related to financial service products.
Ability to communicate effectively with customers and staff from a variety of backgrounds.
Ability to motivate employees to provide excellent customer service, demonstrate initiative, and achieve results.
Knowledge of current applicable federal and state banking regulations.
ADA Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear, and use hands to finger, handle, or feel objects, tools, or controls.
The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision.
The noise level in the work environment is usually moderate.
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Pay Range: $72,000 - $115,000 annually
AIP Bonus up to10%
Our comprehensive employee benefits program is designed for you to live your best life at work, home, and everywhere in between. Employees working 25 hours or more per week are eligible for health benefits effective the first day of the month following or coinciding with their date of hire.
Benefits package includes[1]:
Medical, prescription, dental, and vision coverage for employees and their eligible family members
Employer paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefits
Health Savings Account with employer contribution
Healthcare and Dependent Care Flexible Spending Accounts and Commuter/Parking Benefit
401(k) and Roth 401(k) with company contribution
529 Education Savings plan, Tuition Reimbursement Program and Student Loan Assistance Program
Supplemental Health plans, Voluntary Legal and Identity Theft Services
11 paid holidays, paid Sick days (accrual of one hour for every 30 hours worked), up to 25 paid vacation days, and 16 hours of paid volunteer time throughout the calendar year
Free personal checking and savings account; Discounted rates on primary residence loan with $0 origination fees (restrictions apply)
Final compensation package will be determined by the work experience, education, and/or skill level of the applicant along with internal equity and alignment with geographic market data.
Mechanics Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, genetic information, veteran status, or on the basis of disability, gender identity, sexual orientation or other bases prohibited by applicable law.
Please view Equal Employment Opportunity Posters provided by OFCCP here.
To learn more about Mechanics Bank’s California privacy and security policies, including your right to a Notice At Collection as a California Resident, please visit
California Privacy Policy for Prospective Employees | Mechanics Bank
[1] The benefits listed in this job posting reflect the Bank’s most reasonable and genuinely expected benefits offered for this position.
