Client Services Representative

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.

Labcorp is seeking a Remote Client Services Representative to join our team in support of our Shelton, CT lab.

Work Schedule: Monday–Friday 8:00am - 4:30pm

Job Responsibilities

• Act a liaison between Labcorp, the customer base and patients and sales reps
• Communicate with all laboratory departments along with outreach to other Labcorp sites
• Answer and assist incoming call requests status updates, patient test medications, updating patient/client information and supplies requests
• Investigate and resolve any patient or client concerns in a timely manner
• Interact with internal and external customers in a courteous, friendly and professional manner while following documented quality protocols
• Participate in activities designed to improve employee satisfaction, customer satisfaction and team performance
• Work in multiple databases to manage and resolve a wide variety of needs related to patient cases within any stage of testing
• Review test forms for accuracy, resolve and document any discrepancies
• Perform administrative support for medical record management and CRM data maintenance to assure HIPAA compliance
• Flexibility and willingness to perform other job-related tasks as requested, in support of the lab’s success and overall patient care

Minimum Qualifications

• High School Diploma or equivalent
• 1 year or more of relevant customer service experience
• 1 year or more of contact center or call center environment
• 1 year or more of healthcare industry experience, such as a physician's office or a hospital

Preferred Qualifications

• Associate's degree

Additional Job Standards

• Bilingual in Spanish
• Proficient with Microsoft Office programs 
• Experience with Siebel and/or Laboratory Information Systems 
• Possess a high level of professionalism and a strong customer service orientation
• Ability to work independently and within a team environment
• High level of attention to detail with the ability to prioritize and multitask
• Ability to work in a fast paced production environment and meet established turn-around times
• Strong communication skills; both written and verbal
• Ability to handle the physical requirements of the position
• Able to pass a standardized color blindness test
• Flexibility to work overtime or other shifts depending on business needs

At Labcorp we have a passion for helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step! Join us and discover a path filled with opportunities for growth, continuous learning, professional challenges, and the chance to truly make a difference. Apply today!

**Pay Range: $22.00 - $28.00 per hour

All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. 

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here. 

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. 

We encourage all to apply

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