Operations Delivery Lead

Job Description:

About DXC Technology

DXC Technology is a Fortune 500 global technology services company delivering mission-critical solutions across more than 130,000 professionals worldwide. With over 40 years' presence in the UK, DXC has recently established its Aerospace and Defence Hub in Farnborough, consolidating operations in the heart of the UK's aviation, engineering and technology sector. We deliver enterprise technology solutions that help government agencies, defence organisations and commercial entities operate securely at scale.

About the Role

The Operations Delivery Lead is a strategic leadership position within DXC's Aerospace and Defence Division. You will be responsible for end-to-end operational delivery, service excellence, and continuous improvement of critical defence and aerospace programmes. This is a pivotal role where you will work directly with MOD customers, internal stakeholders, and programme teams to ensure contractual commitments are met whilst driving operational transformation and service maturity.

Key Responsibilities

Service Delivery & Performance Management

• Accountable for end-to-end delivery of assigned programmes, ensuring 100% SLA adherence across availability, response times, and service quality metrics
• Manage operational P&L, including revenue forecasting, cost control, and profitability against contracted deliverables
• Oversee resource planning, allocation and demand forecasting to support successful project and programme delivery
• Champion continuous improvement initiatives, identifying efficiency gains and implementing operational excellence standards

Customer & Stakeholder Engagement

• Act as primary point of accountability for customer satisfaction, serving as trusted advisor to senior MOD and defence programme leadership
• Manage escalations, ensuring rapid resolution whilst maintaining professional relationships
• Develop and execute account growth strategies, identifying upsell and cross-sell opportunities within assigned contracts
• Provide strategic and tactical recommendations to support customer security maturity and compliance objectives

Governance, Risk & Compliance

• Ensure contractual compliance, regulatory adherence and fulfilment of all security and governance obligations
• Maintain compliance with DXC Personnel Security policies, including Personnel Reliability Framework (PRF) and relevant ITAR/export control regulations
• Lead incident management, providing accurate status reporting and ensuring root cause analysis is completed
• Manage information security and data handling in accordance with MOD Classification Guides and Defence Security Policy

Team Leadership & Development

• Lead and mentor operational and delivery teams, fostering a culture of accountability and continuous improvement
• Support recruitment, onboarding and development of cleared personnel
• Drive capability development and knowledge transfer across the delivery team

Essential Requirements

Security Clearance

• Must hold or be eligible to obtain Developed Vetting (DV) clearance - Essential
• 10 years continuous UK residency required for DV eligibility
• Willingness to undergo security vetting interview and provide comprehensive background information

Experience & Expertise

• Minimum 8 years' experience in service delivery, operations management or programme management, including at least 3 years at leadership level
• Proven experience managing complex, multi-stakeholder defence, aerospace or government contracts
• Strong background in SLA management, operational metrics tracking and KPI-driven delivery
• Demonstrated experience managing significant P&L responsibility and financial performance
• Track record of delivering operational excellence and driving continuous improvement in service environments

Knowledge & Skills

• Strong understanding of MOD procurement, contracting and compliance frameworks
• Knowledge of IT service management frameworks (ITIL, ITSM) and best practices
• Experience with enterprise IT infrastructure, cloud services or application support environments
• Proficiency with project and programme management tools and methodologies
• Strong understanding of information security, data classification and personnel vetting principles

Personal Attributes

• Excellent leadership and people management capabilities
• Exceptional communication and stakeholder management skills - able to communicate complex technical and operational issues to diverse audiences
• Strong problem-solving and analytical abilities with attention to detail
• Ability to operate independently and lead in a matrixed environment
• Commitment to integrity, transparency and security-conscious behaviours
• Ability to thrive in a fast-paced, dynamic defence and aerospace environment

Desirable Requirements

• Experience with aerospace and defence programmes (e.g., AMPA, Typhoon, Chinook, or similar MOD-contracted systems)
• Previous DV clearance or SC clearance held
• Armed Forces background or experience working with military personnel and establishments
• Knowledge of NATO processes and international defence programmes
• Certification in PRINCE2, ITIL, or PMP methodologies
• Experience with DXC service delivery models or tools

What We Offer

• Competitive salary package commensurate with experience and qualifications
• Enhanced pension scheme (defined contribution)
• Comprehensive health and wellbeing benefits including private medical insurance
• Flexible working arrangements supporting work-life balance
• Professional development and continuous learning opportunities
• Access to DXC's extensive training and career development programmes
• Participation in DXC's recognition and reward schemes
• On-site facilities at DXC's purpose-built Farnborough centre

Application Process & Security Vetting

Applicants should be aware that:

• An offer of employment will be made subject to satisfactory completion of background checks (BPSS) and security vetting
• DV clearance is a formal requirement for this role and must be obtained prior to commencing work
• The DV process typically takes 6-9 months and requires full disclosure of personal, financial and employment history
• Applicants will be required to complete a comprehensive security questionnaire and attend a vetting interview
• References and previous employers will be contacted as part of the vetting process
• All applicants must demonstrate a legitimate need for security clearance through this contracted defence role

Equal Opportunities

DXC Technology is an equal opportunities employer committed to building diverse, inclusive teams. We welcome applications from all backgrounds and are committed to creating an inclusive recruitment process. If you require any reasonable adjustments during the recruitment or vetting process, please advise us at the earliest opportunity.

DXC does not accept unsolicited CVs from recruitment agencies. Any unsolicited submissions will be considered DXC property and will not incur any fees.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.