Hospitality Specialist

Description

Civil Design, Inc. (CDI) is a multi-disciplined civil engineering firm offering civil site, structural, land surveying, and GIS services. Since its founding in 1996, our team has grown to over 150 team members with six locations. We operate in three states serving our six service lines - Infrastructure + Analytics, Site, Structures, Survey, Transportation, and Water Resources. We have office locations in Missouri – St. Louis and Jefferson City, Illinois - Collinsville and Effingham and Kentucky – Louisville and Prestonsburg.

We are looking for a Hospitality Specialist to support our CDI mission in Building Stronger Communities. By supporting the daily needs of the CDI team, you will be supporting our mission and developing a better tomorrow.

Be a part of the CDI Mission: The ideal candidate brings both task orientated and people mindset - committed to collaboration and making a meaningful difference. CDI values people-first culture and encourages flexible scheduling to help each team member reach their ideal work-life balance.

About the Role:

Schedule: Part-Time; 32 hours per week. 8:00-3:00 pm Monday through Thursday and 8-12 on Friday, with a 30-minute unpaid lunch each day. 

Job Description:

Hospitality specialists are primarily tasked with welcoming visitors and creating a warm and friendly atmosphere to make both guests and our team comfortable. This position will report to the President and the People Success Leader, and be part of a team of hospitality specialists across our other offices. Based in the St. Louis office, this position will work with many of the service leaders and support a variety of areas within the company including operations, office management, and facilities. This role plays a key role in front desk operations, office space logistics, event planning and other special projects as assigned. 

Hospitality: 

• Answers phones, communicates via email, and interacts professionally with clients, customers, and team members each day 
• Demonstrates problem-solving abilities and handles issues professionally and efficiently
• Distribute organization-wide communication to team members and prepares new hire materials
• Maintains a welcoming, clean work area that is organized and free of clutter
• Prioritizes safety and security when managing the front desk operations
• Ensure the highest level of confidentiality and professionalism in all interactions, handling sensitive information with discretion and integrity

Operational Duties:

• Handles purchasing gift cards as necessary
• Partners with People Success team on new team member workstation set up
• Organizes and supports travel reservations (e.g. hotels, cars, and conferences) requested by team members
• Manages President’s calendar by adding and updating applicable events and reminders
• Supports President and People Success Lead with administrative tasks and special projects as needed

Office Space: 

• Collaborates with vendors to ensure all requests are handled promptly (such as virtual technology services, copiers/printers, plant company, other office supplies, etc. )
• Responsible for daily mail or courier needs
• Maintains a clean office environment between third-party cleanings
• Helps with furniture tracking and order purchasing as needed
• Manages office map and seating availability for office location
• Orders and stocks office and safety supplies, office snacks and drinks to ensure the office maintains CDI hospitality standards
• Prepares meeting rooms for interviews, internal meetings, CDI events, or external meetings
• Helps with in office decorating as needed to create an inviting space for team members and guests

Events: 

• Helps set up and coordinate internal company wide meetings 
• Assists with coordinating office events in partnership with internal committees, People Success team, Hospitality team or President 
• Other duties as assigned or tasked for special events – during these events hours may be flexed

Requirements

• High school diploma
• Friendly, helpful, and customer service-oriented attitude
• Detail oriented, with strong organizational and time management skills
• Strong ability to problem solve and solution focused mindset 
• Corresponds effectively and professionally in both oral and written communication 
• Ability to work core hours when the office is open for clients and the CDI team
• Proficient in Microsoft Word, Excel, Outlook, and Teams
• Prolonged periods of sitting or standing; frequent bending, twisting and reaching; must be able to frequently lift 30 lbs.

The anticipated base hourly rate range for this position is $20.00-$24.00/hour. Compensation will vary based upon relevant experience, education, skill level, and other compensable factors.