Director, Operational Risk and Program Management

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

The Director, Operational Risk and Program Management, serves as a key second line of defense and oversight function, supporting and maintaining CIBC’s frameworks, policies, and methodologies for Third Party Risk Management (TPRM), Business Continuity Management (BCM), and Operational Resilience. The role is responsible for operating and monitoring compliance across these programs, as well as reviewing and syndicating policies and related documents with relevant stakeholders.

To ensure the program remains current and aligned with evolving requirements, the Director continuously monitors regulatory developments and conducts industry benchmarking and, assesses the bank’s alignment to these developments across TPRM, BCM, and Operational Resilience pillars.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 2-3 days per week on-site, while other days will be remote.

How you'll succeed

• Policy Governance - Oversee the review and enhancement of policies and procedures, ensuring they remain effective and current in light of regulatory changes.

• Reporting & Innovation – Establish and maintain metrics and reporting systems to support decision-making and regulatory oversight. Drive change and help create and maintain an effective second line program across TPRM, BCM, and Operational Resilience.

• Strategy Implementation – Support the execution of strategic and tactical programs to maintain high awareness of policy requirements and ensure clear communication across the organization.

• Team Leadership and Development – Coach, mentor, and develop a high-performing team, fostering a collaborative and client-focused culture.

• Regulatory Engagement – Oversee and support regulatory examinations, internal audits, and testing reviews, including preparation of materials and drafting responses.

• Stakeholder Engagement – Collaborate across business lines, functional groups, and control groups to create awareness, engagement, and focus on program requirements. Conduct benchmarking, gap analyses, prepare reports, escalate issues, and deliver training. Provide ongoing assessment of program effectiveness.

Who you are

• You can demonstrate experience in third party risk management, BCM and operational risk and resilience practices. You are a strong communicator who is able to describe complex risk concepts, raise awareness, escalate issues, and summarize results to diverse audiences within our bank and to external partners. It’s an asset if you have experience in 2nd line of defense based risk management.

• You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.

• You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.

• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.

• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

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What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 31st Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Continuous Improvement Techniques, Emerging Risks, Group Problem Solving, Leadership, Operational Risks, Operation Risk Management, People Management, Regulatory Compliance, Regulatory Compliance Management, Regulatory Reporting, Regulatory Requirements, Risk Analytics, Risk Assessments, Risk Governance, Risk Management, Risk Management Framework, Risk Management Programs, Third Party Risk Management