Collections Administrator

Lets Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Minimum Requirements:

• Namibian Citizenship.
• Grade 12 with a minimum of 25 points.
• 1–3 years relevant experience in collections or administration.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Strong ability to analyze, interpret, and action client accounts.
• Excellent time management skills with the ability to prioritize and meet deadlines.
• Solid administrative and organizational skills.

 

Job Description:

• Perform daily collections administration tasks in payroll collections, EFT & debit order collections, as well as legal recoveries including pay-date management.
• Meet daily, weekly and monthly targets.
• Timely and effective collection of instalments.
• Ensure cases are worked within the required Quality standards and turnaround time.
• Improve the overall collections performance and legal recoveries and reduce bad debt write-offs.
• Compile and dispatch monthly instalment due lists to clients.
• Make outbounds calls in accordance with predetermined schedules.
• Follow up on arrear instalments via various channels in adherence to productivity standards.
• Ensure correct matching and allocation of receipts.
• Attend to and resolve client queries.
• Drive Proactive management of client files from cradle to grave.
• Provide ad-hoc and weekly reporting as and when required..

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Skills

Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling

Competencies

Collaborates

Communicates Effectively

Drives Results

Ensures Accountability

Plans and Aligns

Tech Savvy

Education

NQF Level 3 & NQF Level 2 - Below school leaving

Closing Date

20 July 2026 , 23:59

The Old Mutual Story!