Operations Manager

Head of Operations

Location: London Bridge Hospital

Contract Type: Permanent, Full Time, 37.5 hours per week

Shift Pattern: Monday to Friday

Salary: Competitive

We're looking for a Head of Operations to join our team at London Bridge Hospital.

As one of the UK's leading private hospitals, London Bridge Hospital provides exceptional care across a wide range of specialties and is recognised for clinical excellence, innovation and outstanding patient outcomes. As the Head of Operations, you'll play a pivotal leadership role in ensuring the efficient, effective and sustainable delivery of clinical and operational services across the hospital. You'll work alongside senior clinical and corporate leaders to drive performance, enhance patient experience and support the continued growth and success of one of the UK's most prestigious private healthcare providers.

As the Head of Operations, you will provide strategic and operational leadership across a portfolio of services, ensuring the delivery of safe, high-quality and patient-centred care. You will be responsible for operational performance, business development, financial management, workforce planning and service improvement. Working collaboratively with consultants, clinical leaders, corporate teams and external stakeholders, you'll help shape future service delivery while maintaining the highest standards of quality, governance and patient experience.

At HCA UK we care about what you care about. We care that you want to deliver exceptional services. We care that you want a career you can be proud of. We care that you want working conditions that support your health and wellbeing. Let us care for you and your career, the same way you do for others.

What you'll do:

• Provide visible leadership and operational management across designated clinical services.
• Develop and deliver operational strategies that support hospital objectives, business growth and service excellence.
• Work collaboratively with clinical leaders, consultants and senior stakeholders to ensure safe, efficient and effective service delivery.
• Lead service improvement initiatives, driving operational efficiency, patient experience and quality outcomes.
• Monitor, analyse and report on operational, financial and quality performance indicators, implementing action plans where required.
• Manage departmental budgets, financial performance and resource allocation to ensure operational sustainability and achievement of targets.
• Lead workforce planning, recruitment and people management activities to ensure services are appropriately resourced.
• Foster a high-performance culture through effective leadership, coaching, engagement and talent development.
• Maintain robust governance processes, ensuring compliance with regulatory standards, organisational policies and quality frameworks.
• Lead investigations, incident management, risk mitigation and continuous improvement activities.
• Build and maintain strong relationships with internal and external stakeholders, supporting service development and business growth opportunities.
• Contribute to strategic planning and support the successful delivery of organisational priorities and transformation programmes.

What you'll bring:

• Significant senior operational leadership experience within healthcare, ideally within an acute hospital, outpatient or private healthcare environment.
• Demonstrable experience of managing complex services, budgets and multidisciplinary teams.
• Strong understanding of healthcare operations, governance, quality improvement and regulatory requirements.
• Proven ability to deliver service transformation, operational improvement and business growth initiatives.
• Experience of financial management, workforce planning and performance management.
• Strong commercial awareness and the ability to interpret and utilise performance data to support decision-making.
• Exceptional stakeholder management, influencing and relationship-building skills.
• Excellent leadership skills with the ability to motivate, develop and inspire high-performing teams.
• Outstanding communication and presentation skills with the ability to engage effectively at all organisational levels.
• Commitment to delivering exceptional patient-centred services and operational excellence.

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world's leading healthcare providers. In the UK, we're one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

We believe that by caring for our colleagues, we empower them to provide exceptional care for our patients. That's why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Head of Operations you'll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with the option to buy or sell leave to suit you
• Private Healthcare Insurance for treatment at our leading hospitals
• Private pension contribution which increases with length of service
• Season Ticket Loan and Cycle to Work scheme
• Group Life Assurance from day one
• Critical illness cover
• Enhanced Maternity and Paternity pay
• Corporate staff discount for all facilities including Maternity packages at The Portland
• Comprehensive range of flexible health, protection and lifestyle benefits to suit you
• Discounts with over 800 major retailers

Culture and values

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.

Our mission is simple, above all else we're committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:

• Unique and Individual: We recognise and value everyone as unique and individual
• Kindness and Compassion: We treat people with kindness and compassion
• Honesty, Integrity and Fairness: We act with absolute honesty, integrity and fairness
• Loyalty, Respect and Dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity

Reasonable adjustments

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we're happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.