Manager, Site and Clinical Services - LTC and AL

THE OPPORTUNITY

We have an exciting opportunity for a Manager, Site and Clinical Services – Long Term Care (LTC) and Assisted Living (AL) to join the Good Samaritan Society at Christenson Village in Gibsons, BC. Reporting to the Director, Clinical Services, the Manager, Site and Clinical Services – LTC and AL provides leadership and operational oversight for a range of services and living options including supportive living/assisted living, long term care, dementia care, day programs, private pay and life lease. The Manager, Site and Clinical Services – LTC and AL works with other organizational leaders and with residents, clients, and families to ensure that care and services are aligned with organizational mission, vision and values, goals, and objectives and that effective and efficient clinical care and services are being provided. The Manager, Site and Clinical Services – LTC and AL assume a leadership role empowering teams to build and maintain a safety culture that pursues leading practices, quality improvement and learning and development initiatives throughout Good Samaritan’s care homes and programs.

Additionally, the Manager, Site and Clinical Services – LTC and AL is a key representative of Good Samaritan promoting a positive image of the organization and fostering collaborative relationships with internal and external stakeholders of the organization.

THE ORGANIZATION

As the largest not-for-profit provider of seniors’ care in Alberta and British Columbia, The Good Samaritan Society and Good Samaritan Canada (together, Good Samaritan) have been providing exceptional care and support since 1949.

With a proud history of innovation and service excellence, Good Samaritan offers continuing and long-term care, supportive and assisted living, and a variety of specialized health care programs. They serve the healthy and frail elderly, adults with developmental disabilities, and those with chronic or complex health conditions.

They have over 4,300 employees and more than 500 volunteers serving over 5,600 residents and clients. Across 20 locations in Alberta and 8 in British Columbia, they provide safe, comfortable communities inspiring involvement, where people can experience a sense of caring, belonging and purpose.

Mission

Following in the footsteps of the Good Samaritan, we extend Christian hospitality to people and communities in need.

Vision

Being and belonging – every person, every home.

Values

Excellence

We provide exceptional experiences to those we serve and go above and beyond through innovation of service.

Inclusion

We foster an organizational culture that accepts and nurtures the individuality of others and represents all people within our communities.

Healthy Relationships

In a spirit of compassion, we work in supportive partnerships and open our hearts to others by affirming their goodness and potential.

Servant Leadership

We lead through giving of ourselves in service to others by acting with courage in a trustworthy and ethical manner.

 To learn more about the Good Samaritan Society, visit their website at: https://gss.org

RESPONSIBILITIES

Accountabilities

• Provides updates to the Director, Clinical Services regarding the attainment of objectives and goals on a timely basis and ensures that the Director has relevant information necessary to assist the Senior Leadership Team (SLT) with operational planning and decision-making responsibilities.

Care and Service

• Ensures that processes are in place that effectively deliver quality care and services.
• As determined by the resident/client case mix and assessed level of care, leads a multi-disciplinary team that delivers services designed to accommodate residents’ and client’s personal preferences and health requirements while maximizing choice and independence within a safe environment.

• • Long Term Care: Supports residents/clients with complex, unpredictable medical needs who require 24-hour on-site Registered Nurse assessment and/or treatment. Residents/Clients receive accommodation, meals, and access to 24-hour on-site professional nursing and personal care. Case management, professional nursing, rehabilitation therapy and other consultative services are provided on-site by care home/program employees.
  • Assisted Living, BC: Services are provided in a supportive accommodation environment for residents/clients with physical and functional health challenges who can no longer reside at home but are able to make decisions on their own behalf.
  • Supportive Living, AB: Residents/Clients of designated supportive living receive 24-hour on-site, scheduled and unscheduled, personal care and support services from health care aides and/or licensed practical nurses.

• Engages with residents/clients/families regularly to seek feedback regarding care and services and maintains an active connection to resident/client/family council activities.
• Demonstrates an ability to be flexible and balance shifting priorities of the daily demands of the care home/program.
• When multi-site duties are assigned, will flex schedules to balance urgent/emergent needs between the care homes/program.
• Keeps current and is responsive to industry trends, and participates in industry benchmarking.
• Ensures an environment and resources which nurture spirituality.

Financial and Environmental Management

• Assists with budget planning and preparation analysis.
• Completes monthly variance reporting and ongoing financial monitoring, including accounts receivable and payable.
• Manages occupancy levels.
• Performs internal and external building scans to assess and manage equipment and supplies.

Human Resources Management

• Leads, mentors, and coaches employees, completes performance reviews, and facilitates opportunities for education and personal growth.
• Allocates employee resources effectively and efficiently to ensure quality care is delivered, including through recruitment and attendance management processes.
• Creates positive relationships with employees and unions while adhering to the collective agreements and terms of employment.
• Manages the disciplinary process up to and including recommending dismissal.
• Facilitates ongoing change by acting as a positive role model and change agent for employees.
• Participates in the development or revision of policies by providing feedback and suggestions while ensuring all employees are aware of new or revised policies.

Quality Improvement and Risk Management

• Ensures the flow of information to direct reports.
• Maintains standards of care and ensures that systems are in place that identify, address, and report on care home/program quality improvement and risk management issues.
• Maintains accreditation, provincial and regional health authority/zone legislated or regulatory standards.
• Ensures completion of all appropriate care home/program audits and surveys, and reports in consultation with the care home/program leadership team.
• Ensures completion, implementation, and sustainability of all action plans resulting from care home/program audits and surveys in consultation with the care home/program leadership team and the quality department.
• Submits Quality reports per schedule and utilizes data to improve care home/program performance through a review of quarterly indicators and development of quality improvement plans.
• In the absence of a clinical services coordinator, ensures the completion of all resident/client tasks.
• Respects and preserves the privacy, confidentiality and security of health care and employee information at all times.
• Provides oversight and support for all employees on MDS and RAI coding/auditing/completion.
• Ensures the management of the event reporting system, critical incident, and sentinel event process and procedures.

Work within Good Samaritan Standards of Safety and Care

• Ensures that resources are being used effectively and efficiently and not wasted or misappropriated.
• Maintains confidentiality on issues related to resident/client and employee matters and Good Samaritan information.
• Adheres to all infection prevention and control practices and procedures.
• Pursues continual learning by participating in in-services and training/education programs.
• Supports the mission, vision, and values of the Good Samaritan.
• Maintains a safe working culture by assessing and controlling possible health and safety risks.
• Adheres to all Good Samaritan policies and procedures.
• Other related duties as assigned.

QUALIFICATIONS

• Undergraduate degree in nursing (BScN).
• Gerontology or healthcare administrator certificate preferred.
• Current CPR certification.
• Active registration with the College of Registered Nurses of Alberta (CRNA) or with the British Columbia College of Nurses and Midwives (BCCNM) is required.
• Minimum of three (3) years of proven management experience in a health care environment.
• Minimum of five (5) years of health-related experience, preferably in seniors’ care, including dementia/geriatrics.
• Experience managing people within a unionized environment.
• Experience managing a budget.
• Knowledge of:

• • Accreditation process
  • Human Resources and Labour Relations management
  • Business and financial principles
  • Seniors’ care industry including applicable contractual and legislative requirements

• Extensive knowledge of MDS/RAI assessment, care planning, clinical outputs and case mix indexes.
• Strong computer skills, particularly with Microsoft Office Suite, webinar and internet technology.
• Ability to travel as required, current driver’s license.
• Ability to occasionally work after regular hours in order to attend functions, meetings and to address urgent issues impacting the care home/program.

• Ability to be on-call outside of regular business hours as required, willingness to participate in committees and projects.

KEY COMPETENCIES

• Strong interpersonal skills with an ability to deal effectively with conflict in a diplomatic and professional manner.
• Adept at written and oral communication with internal and external stakeholders.
• Able to multi-task and demonstrate flexibility in a constant high energy environment while responding to complex priorities.
• Exhibits an open and sincere approach to relating to people by demonstrating respect and compassion for everyone equally.
• Demonstrates critical thinking, analytical, and problem-solving skills to resolve issues independently and/or make recommendations that are supported by evidence consistent with legislation/policies, and that meet the standards of care.

FOR MORE INFORMATION, PLEASE CONTACT

SANDY JACOBSON | T: 780.944.1327| E: [email protected] | www.richardsonsearch.ca