Treasury Services Specialist

ABOUT THE ROLE

The Treasury Services Specialist supports the Credit Union's mission by providing a wide range of account-opening, account-maintenance, and Cash Management services to members. This role is responsible for servicing business, municipal, and other organizational accounts while supporting account analysis, sweeps, rate maintenance, and department service requests. The Treasury Services Specialist ensures a high level of member satisfaction, accuracy, and operational efficiency.

WHAT YOU WILL DO (in descending order of importance)

1. Provides prompt, accurate, and professional service through in-person, phone, mail, email, DocuSign, and online channels.
2. Opens and services business and personal accounts. Gathers documentation, prepares and sends account-opening forms and Cash Management agreements for signature, reviews returned documents, processes account openings, and forwards signed service agreements to the Support Team for implementation.
3. Processes account maintenance, including signer additions and removals, name and ownership changes, account transfers, and other updates required for member accounts.
4. Adheres to applicable regulations, procedures, documentation standards, security requirements, and internal controls, with particular attention to beneficial ownership and Bank Secrecy Act requirements.
5. Supports daily account analysis administration, including account setup, pricing and service maintenance, billing review, exception research, earnings credit and fee analysis, and adjustment requests under management oversight.
6. Assists with sweep setup, maintenance, monitoring, documentation, issue resolution, and member support.
7. Performs rate maintenance for designated accounts by obtaining the applicable index, calculating and entering the updated rate, maintaining supporting documentation, and submitting the work for quality-control review.
8. Maintains working knowledge of Cash Management products and services, including ACH, wires, Positive Pay, Remote Deposit Capture, online banking, lockbox, merchant services, Smart Safe, sweeps, deposit extended insurance, and account analysis, to address member inquiries, identify needs, and recommend or refer appropriate solutions.
9. Monitors department service requests, coordinates with members and internal departments, and follows each request through timely and accurate completion.
10. Collaborates with Commercial Lending to gather information and documentation for new business accounts they bring on board.
11. Researches and resolves member inquiries, escalates complex matters when appropriate, and maintains positive member relationships.
12. Performs other related duties as needed to support the success of the Cash Management Department, as assigned by the AVP, Treasury Services Analyst or the Vice President of Cash Management.

QUALIFICATIONS:

Education

High school diploma or equivalent required. Associate degree in a related field preferred.

Experience/Skills/Knowledge:

1. Minimum of two years of experience in member service, account opening, account servicing, or a related financial institution role required, along with knowledge of applicable documentation standards, policies, procedures, and regulations required.
2. Cash Management or Treasury Services experience preferred but not required.
3. Familiarity with account analysis, sweeps, ACH, wires, Positive Pay, Remote Deposit Capture, online banking, lockbox, merchant services, and Smart Safe services preferred.
4. Strong organizational, analytical, research, and problem-solving skills required.
5. Ability to manage multiple requests and priorities while maintaining accuracy and timely follow-up required.
6. Must have strong service orientation in alignment with the credit union's mission and core values.
7. Must have the ability to handle confidential member and organizational information with a strong service orientation.
8. Excellent verbal, written, telephone, and interpersonal communication skills required.
9. Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook required, and the ability to learn the Credit Union's core system, service request system, and Cash Management platforms.
10. Must have the ability to function in a commercial office environment and use standard office equipment. Must have the ability to lift up to 25 lbs on occasion, such as file boxes.
    
    

ABOUT US:

Navigant Credit Union puts people first. Since 1915, we've helped Rhode Islanders build stronger financial futures-and today with $4 billion in assets, we're the state's largest credit union and one of New England's most trusted.

Our award‑winning culture-recognized as Rhode Island's Best Place to Work-is rooted in our Core Values: Leadership, Unity, Caring, Integrity. They guide how we serve members and how we support each other.

We invest in our team with standout growth opportunities and a best‑in‑class benefits package, including comprehensive health coverage, a generous 401(k) match, tuition reimbursement, competitive pay, and paid volunteer days.

If you're looking for meaningful work and a mission‑driven team, explore our open roles and grow with us.