Senior Organizational Effectiveness Specialist, Learning & Systems

Overview

The Senior Organizational Effectiveness Specialist, Learning & Systems supports Pennrose's learning, performance, employee experience, and organizational effectiveness programs through the administration and optimization of key HR platforms, development of modern learning solutions, and management of OE projects and programs.

 

This role serves as the primary OE administrator and business owner for the Learning Management System and Performance Management platform and as a secondary administrator for other HR systems, including HiBob and Awardco. The position partners closely with HR, IT, subject matter experts, leaders, and other stakeholders to ensure systems and programs are effectively designed, implemented, maintained, and supported. The role also brings instructional design capability to the OE team, translating business and learning needs into engaging, practical digital learning experiences.

 

Pay range:$85,000 - $95,000/year + bonus depending on experience.

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Responsibilities

Learning Management System Administration • Serve as the primary OE/business administrator for the Learning Management System. • Manage course creation, learning paths, assignments, enrollments, audiences, due dates, curricula, and learning records. • Coordinate recurring and enterprise-wide training assignments. • Monitor training completion and provide reporting on participation, completion, and compliance. • Maintain the LMS learning catalog and ensure content is current, organized, and easy for employees to navigate. • Manage learning-related user support and troubleshoot functional issues, escalating technical or systemlevel issues to IT or the vendor as appropriate. • Establish and maintain LMS standards, procedures, documentation, and administrative practices. • Partner with IT on integrations, system configuration, access, technical issues, upgrades, and vendor support. • Identify opportunities to improve the employee and administrator experience within the LMS.Performance Management System • Serve as the primary administrator for the performance management platform. • Configure and administer performance cycles, goal-setting processes, check-ins, feedback processes, and other performance programs. • Monitor completion and participation and provide reporting to OE and HR leadership. • Support managers and employees with system navigation and performance-management processes. • Maintain templates, workflows, communications, resources, and system documentation. • Identify opportunities to improve performance processes and the employee and manager experience. HR Systems Support • Serve as an administrator for HR platforms including HiBob and Awardco. • Provide administrative coverage and support across HR systems. • Maintain system data, workflows, permissions, content, and configuration within assigned areas. • Assist with testing new functionality, system enhancements, implementations, and integrations. • Support reporting and data analysis across OE and HR platforms. • Maintain process documentation and system administration standards. Instructional Design & Digital Learning • Design and develop engaging online learning experiences using modern instructional design practices. • Translate subject matter expert content into clear, practical, learner-centered training. • Create eLearning modules, videos, job aids, guides, assessments, and other digital learning resources. • Partner with subject matter experts to determine learning objectives and appropriate delivery methods. • Refresh existing training to improve usability, engagement, and effectiveness. • Incorporate interactive, scenario-based, and application-focused learning approaches. • Ensure learning content is accessible, consistent, and aligned with Pennrose learning standards.

Project & Program Management • Lead and coordinate OE projects and programs from planning through implementation. • Develop project plans, timelines, milestones, responsibilities, and deliverables. • Coordinate cross-functional stakeholders and subject matter experts. • Track progress, risks, dependencies, and outstanding decisions. • Support communication and change-management activities associated with new programs and systems. • Manage recurring OE programs and ensure activities are completed accurately and on schedule. • Evaluate program effectiveness and recommend improvements based on feedback, participation, and available data.

Organizational Effectiveness Support • Support broader OE initiatives related to learning, leadership development, performance management, employee experience, onboarding, engagement, and organizational effectiveness. • Develop tools, resources, communications, and processes that help managers and employees successfully participate in OE programs. • Identify opportunities to simplify, automate, or improve OE processes. • Use system data and employee feedback to identify trends and inform program improvements. • Provide project and program support for new OE initiatives as priorities evolve.

Qualifications

Required Education and Experience:

• 2-5 years experience in e-learning or instructional design
• Bachelor's degree in human resources, Organizational Development, Learning & Development, Instructional Design, Business, or related field, or equivalent experience.
• Experience administering an LMS, talent management, performance management, HRIS, or similar enterprise platform.
• Demonstrated project or program management experience.
• Strong organizational skills and ability to manage multiple programs, systems, and deadlines simultaneously.
• Strong analytical and problem-solving skills.
• Ability to translate business requirements into practical processes and solutions.
• Strong written communication and stakeholder-management skills.

Preferred

• Experience designing digital or eLearning content.
• Knowledge of instructional design principles and adult learning practices.
• Experience with eLearning authoring tools such as Articulate 360, Rise, Storyline, or comparable platforms.
• Experience with HR platforms such as Aspire, 15Five, HiBob, Awardco, or similar systems.
• Experience managing system implementations, enhancements, or technology-enabled HR/OE initiatives.

  Working Conditions:

• Ability to work periodic flexible hours is required. Ability to travel by plane and automobile is required.
• Ability to work at property locations within or near transitional neighborhoods – again with the support of PMC.
• Ability to climb stairs, take elevators, bend, squat and reach overhead