- Location
- PHL Quezon City - Eton, Philippines · PHL Quezon City - Vertis North Corporate Center 2 · PHL Bonifacio Global City - Levels 14 and 15, WeWork Milestone at 5th Avenue · PHL Misamis Orr Work-at-Home · PHL Work-at-Home · PHL Cebu City - 17th and 19th floors, Central Bloc Corporate Center 1 · PHL Cagayan de Oro City - 12th Floor, SM CDO Downtown Tower · PHL Pasay City · PHL Naga · PHL Muntinlupa City · PHL Mezzanine Floor, MDC 100 Bldg Eastwood Ave Quezon City · PHL Makati City · PHL Davao · PHL Quezon City - IBMP Eastwood · PHL Cebu · PHL Bonifacio Global City Taguig · PHL Baguio City · PHL Quezon City - 181 J.P. Rizal Street · PHL Bacolod City · PHL Imus Community Hub - Sun City Plaza · PHL Mandaluyong City - Megamall · PHL NCR Muntinlupa Work-at-Home · PHL Benguet Work-at-Home · PHL Manila - San Lazaro · PHL Naga City - Jose Tan Bun Keng (JTBK) Building, 5th Floor · PHL - Iloilo Work-at-Home · PHL San Jose Del Monte - Community Hub-S Cube 2 · PHL Laguna · PHL NCR Makati Work-at-Home · PHL Taguig 5th Ave, E-Square, Crescent Park West · PHL Baguio City - Unit 304 JNL III Bldg, Session Rd · PHL Angeles City - SM City Clark BPO Bldg 1 · PHL NCR QC Work-at-Home · PHL Pasay City - 9th Floor, I-LAND BAY PLAZA, · PHL Quezon City - 28th & 29th Flrs, Giga Tower, Bridgetowne, Ugong Norte · PHL Mandaluyong City - Shaw · PHL Laguna Work-at-Home · PHL Cam Sur Bicol Work-at-Home · PHL Cebu City - Cebu Exchange Tower, Salinas Drive, Cebu IT Park, Lahug · PHL Bacolod City - AIU Centre, Lacson St · PHL Negros Occ Work-at-Home · PHL Quezon City - Giga Tower 18th Floor · PHL Pasay City - 9F Two Ecom Tower B - Harbor Drive, MOA Complex · PHL Pasay City - 7F One E-Com Center Building, Palm Coast Ave, Mall of Asia Complex · PHL Makati - 11th Floor, Ayala North Exchange Tower 2, Ayala Ave · PHL Quezon City - Giga Tower,10th,11th,18th,19th Flr · PHL Makati City - Makati Rec Hub, GF-BPI Philam Life Building · PHL Cebu Work-at-Home · PHL Cagayan de Oro - Trade St · PHL Bonifacio Global City, Taguig, - GOVO - Six Neo, 5th Avenue, · PHL Cebu City - One Montage, Archbishop Reyes, Cebu Business Park · PHL Valenzuela City - 2nd Floor, Arca · PHL Pampanga Work-at-Home · PHL Angeles City - 2nd Floor, Greencove · PHL Mactan Work-at-Home · PHL Angeles City - Clark 2 · PHL Davao 9th, 11th, 12th & 14th Flrs, Davao Finance Center · PHL Cebu - The Mactan Newtown Tower 4 - 3rd Floor · PHL Iloilo City 4th Floor, Two Global Center, Megaworld Blvd, Iloilo Business Park, Mandurriao · PHL Google - Client Site · PHL Bonifacio Global City - Bonifacio One Technology Tower · PHL Davao Work-at-Home
- Department
- Operations
- Seniority
- Manager
- Experience
- 5+ years
- Education
- Associate
- Source
- Workday
Description
Job Title:
Operations ManagerJob Description
The Operations Manager I plays a pivotal role in leading and supervising a team of Team Leaders. This position is key to ensuring that our Client Service Level Agreements and financial expectations are consistently met. By providing effective coaching and strategic guidance, the Operations Manager I fosters a high-performance environment, driving both team success and client satisfaction.Essential Functions/Core Responsibilities
- Service Level Management: Maintain and analyze Client Service Level Agreements, implementing improvements as needed.
- Revenue Goals: Drive revenue generation to meet financial objectives through effective data management and forecasting.
- Team Development: Select, train, and manage direct reports, ensuring compliance with policies and legal requirements.
- Operational Oversight: Manage operational reports and ensure performance metrics are met.
- Client Relationships: Build and strengthen relationships with client partners.
- Leadership: Guide direct reports, ensuring adherence to company standards and implementing corrective actions as needed.
- Performance Coaching: Conduct regular one-on-ones with direct reports for performance assessment and coaching.
- Positive Culture: Foster a positive work environment and resolve employee issues promptly.
- Cross-Functional Collaboration: Work with various departments to drive continuous improvement and resolve issues.
- Best Practices: Implement strategies that exceed client expectations and adjust staffing as needed.
- Client Engagement: Attend business reviews with clients to discuss performance.
- Team Oversight: Lead and support a team of Team Leaders.
Candidate Profile
- Preferred: Associate's Degree in a related field, over 5 years' experience, including two years in progressive management.
- Call center experience preferred.
- Proven ability to coach, develop action plans, and provide effective feedback.
- Strong skills in analyzing work processes and setting action plans for goal achievement.
- Capable of working under pressure with a professional demeanor and completing tasks.
- Excellent written and verbal communication, able to present information effectively.
- Skilled in organizing and prioritizing projects in fast-paced, deadline-driven environments.
- Experience in mentoring and directing teams.
- Willingness to work a flexible schedule.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Location:
PHL Quezon City - EtonLanguage Requirements:
Time Type:
Skills
Compliance