Demand Management & Operations Lead

About Our Client

Our client is a growing organization seeking an experienced Demand Management & Operations Lead to oversee demand planning, sales performance, ticket requirements, and commercial operations across multiple channels.

Job Overview

The Demand Management & Operations Lead will own the end-to-end demand planning and operational cycle, working closely with Sales, Finance, and Operations to forecast demand, track performance, manage ticket requirements and returns, and ensure the business remains aligned with its targets.

Key Responsibilities

• Develop daily, weekly, and monthly demand forecasts by product, channel, and region.
• Build and maintain forecasting models based on seasonal trends, promotions, draw calendars, and business activities.
• Translate business plans into rolling operating plans and update forecasts based on actual performance.
• Work with Finance to determine daily ticket requirements and manage stock availability.
• Oversee ticket returns, reconciliations, and related processes within required deadlines.
• Track sales performance across web, app, agent, partner, retail, kiosk, and other channels.
• Identify sales trends, performance gaps, and early warning signals.
• Set and monitor daily, weekly, and monthly targets across channels, teams, and partners.
• Conduct regular performance reviews with Sales and Finance teams.
• Maintain accurate sales, stock, returns, and performance data.
• Develop dashboards and reports to provide management with clear business performance insights.
• Identify operational gaps and recommend corrective actions to improve sales and efficiency.
• Develop and maintain SOPs for forecasting, ordering, reconciliation, returns, approvals, and escalations.
• Ensure compliance with relevant requirements and maintain accurate, audit-ready records.

Qualifications & Requirements

• Degree in Business, Finance, Supply Chain, Statistics, or a related field, or equivalent professional experience.
• 3–6 years of experience in demand planning, sales operations, commercial planning, or business analytics.
• Experience managing forecasts and targets in a high-volume, fast-paced business environment.
• Strong analytical and quantitative skills.
• Advanced Excel or Google Sheets skills.
• Experience with Power BI, Tableau, Looker Studio, or similar dashboard tools.
• Good understanding of forecasting, inventory planning, and variance analysis.
• Strong commercial awareness and ability to connect sales performance with financial outcomes.
• Strong stakeholder management and communication skills.
• Ability to challenge, follow up, and hold teams and stakeholders accountable.
• Strong problem-solving skills and ability to work with daily deadlines and changing priorities.

Interested candidates may send their CV to [email protected]