Sr Mobile Expert

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

This isn't your typical retail role. And we're not your typical wireless company!

At T-Mobile, we're changing what customers can expect from wireless retail. Our Experience Stores bring together the latest technology, personalized service, and experienced teams who know how to deliver. We've created a destination where customers can discover new products, get expert advice, and find solutions to even their most challenging needs.

As a Senior Mobile Expert, you'll play a key role in bringing that experience to life. We're looking for people who bring proven sales skills, a passion for technology, and the ability to turn complex customer challenges into great experiences. You'll help customers explore what's possible, find solutions that fit their lives, and get more from their T-Mobile experience.

We've designed our Experience Stores to give you more ways to succeed. You'll have access to advanced tools, exclusive products, and direct support from our Customer Care and Engineering teams. Together, we'll solve customer challenges, create stronger connections, and deliver a level of service that makes these stores stand apart.

We're investing in your growth, too! With specialized training, ongoing development, and a team that celebrates shared success, you'll have opportunities to expand your expertise and build your career.

What You'll Do

You'll bring your sales experience and customer-first approach to every interaction. From introducing the latest technology to helping customers navigate complex challenges, you'll find solutions that make a difference.

You'll also:

• Recommend products, services, and technology based on customer needs while contributing to store sales goals.
• Resolve customer questions and technical challenges using advanced systems, digital tools, and specialized support teams.
• Build your knowledge of T-Mobile products and services through ongoing training and hands-on experience.
• Collaborate with teammates to share expertise, improve customer experiences, and achieve store goals.

We're counting on you to bring ideas, take initiative, and help create a store experience that customers remember.

What You'll Bring

• Strong communication and interpersonal skills, while supporting people from different backgrounds.
• Ability to understand customer needs, explain solutions, and provide helpful recommendations.
• Customer service and problem-solving skills.
• Ability to learn new technology, navigate phones, tablets, and other devices while you adapt to changing customer needs.
• Ability to manage multiple priorities and work collaboratively in a retail environment.

Preferred Qualifications

We'd love to hear from candidates with at least one year of experience in retail sales, customer service, technical support, or a related field. Experience recommending the right solutions, resolving complex customer concerns, or working with mobile technology and consumer electronics can help you succeed in this role.

Your Growth. Our Investment.

We believe great experiences start with great teams. That's why we're committed to giving our employees the resources, support, and opportunities to succeed.

In our Experience Stores, you'll receive specialized training, work with advanced technology, and collaborate with experts across T-Mobile. We'll help you strengthen your skills, deepen your product knowledge, and explore opportunities for career growth.

We also offer a comprehensive benefits package to eligible employees, which may include medical, dental, and vision coverage, a 401(k) retirement plan, paid time off, employee discounts, and programs that support your well-being. Eligibility and benefits vary by position and employment status.

We're building something different in wireless retail, and we want people who are ready to be part of it.

Ready to bring your expertise to the next level? Let's go.

Education and Work Experience:

• High School Diploma/GED (Required)
• Retail: 12+ mos. Neighborhood Mobile Expert
  (Preferred)
• Care: Elite Expert, Account Care (Preferred)
• Care: Elite Expert, Technical Care (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): No

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Hourly Base Pay: $29.00

Annualized Incentive Target: $7,200

Successful candidate’s actual incentive earnings vary based on performance and full-time status. All employees at T-Mobile, are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!

 

As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

 

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

 

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.