Business System Analyst - Part Time

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General Statement of the Job:

The Business System Analyst-Part time works in support of enterprise business applications for departments and divisions across the City of Boca Raton, including the planning, design, analysis, implementation, configuration, integration, and management of various computer systems.

Depending on area of assignment, this position may serve as a subject matter expert and system owner for major and minor systems, working closely with internal clients, third-party vendors, and members of the IT team to ensure continuity of service.

• Implement systems and leads development efforts for continuous improvement as needed to ensure continuous service including system updates, upgrades, integrations, process improvement requests, or considering operational changes. Tests and implements technology solutions.
• Attends assigned department staff meetings, manages multiple projects, and provides status reports of progress; serves as primary liaison between IT and assigned department
• Works closely with assigned departments to create electronic forms and business workflow solutions for improved efficiencies.
• Develops and documents business requirements and project plans, participates in enterprise resource planning and provides assessment of future departmental needs
• Configures the technical environment, performs system upgrades, and implements or assists in maintaining security of responsible systems. Implements and maintains interfaces to and from other computer systems.
• Manages Cloud Application infrastructure and works closely with third parties to ensure system operation and up time. Coordinates and assists testing with third party vendors on software upgrades.
• Trains the assigned department uses to be able to successfully use the system, minimize errors, and have knowledge to troubleshoot as needed.
• Develops and updates end-user and system documentation; contributes to and maintains compliance with IT system standards
• Participates in disaster recovery tests and planning.
• Monitors system activities and takes appropriate action to minimize down time. Identifies and troubleshoots issues to provide resolutions. 
• Works with network team to maintain and upgrade servers that support assigned department
• Performs related tasks as required.

When assigned to Fire Rescue Services

• Creates and maintains documentation for code, processes, and software applications to ensure clarity and ease of understanding for other team members
• Writes, tests, and debugs code to ensure it meets the project requirements and functions correctly
• Assists in the development and support of software applications by following established guidelines and best practices
• Works with other developers, designers, and project managers to ensure the successful completion of projects
• Continuously improving programming skills and staying updated with the latest technologies and industry trends

Knowledge of:

• Microsoft Desktop systems and the Microsoft Office suite of products.
• Microsoft SQL server or similar for functions of defining system integrations, supporting systems, and producing reports
• The scope of operations and services performed by assigned department and general City of Boca Raton services
• Standard office practices and procedures;
• Business English usage and spelling;
• Related IT Business Software Systems functions including best practices for product implementation, configuration, diagnostics, troubleshooting, and system documentation

Skilled in:

• Communication – both oral and written, especially as related to the communication of technical concepts to non-technical individuals, including preparing technical documentation.
• Critical thinking – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Interpersonal skills – communicate and collaborate effectively with team members, assigned departments, and third party vendors 
• Microsoft Office Suite products to include Word, Excel, PowerPoint, and Outlook, to an intermediate degree of proficiency.
• Writing Composition - write professional and effective letters, memos, emails, reports, support documentation, manuals, and policies.

Ability to:

• Establish and maintain effective working relationships with co-workers, vendors, and City officials.
• Manage multiple activities simultaneously while maintaining a high degree of attention to detail and prioritize requests to resolve problems.
• Work independently or as a part of a team, and to organize and complete projects;
• Work a flexible work schedule that includes weekdays, weekends, and evenings, for occasional on-call support, after-hours projects or upgrades, to ensure continuity of service.
• Conduct independent research, interpret highly technical documents, draw valid conclusions, develop technological solution, take appropriate actions and/or make appropriate recommendation related to complex IT problems.
• Organize data, to think logically, and to analyze issues and propose solutions
• Establish and follow detailed work procedures. 
• Develop system training materials;
• Work with system data to prepare complex reports for assigned department.

PREFERRED QUALIFICATIONS:

• Three (3) years of experience in application administration for a large organization 
• One (1) year of experience in business process management workflows using tools such as SharePoint, Laserfiche, or similar workflow software
• One (1) or more certification in IT specialty such as business process design, data science, security, cloud computing, project management, and/or Oracle

Additional experience is accepted as a minimum requirement in lieu of the postsecondary degree on the following basis: additional four (4) years in lieu of the bachelor’s degree, and additional two (2) years in lieu of an associate degree.

POST OFFER PRE-EMPLOYMENT SCREENING REQUIREMENTS:

Final offer and employment are contingent upon successful completion of the following post-offer, pre-employment screening items:

• Criminal Background Check
• Employment Verification
• Education Verification
• Certification/License Verification

When assigned to Police Services, additional screening requirements include:

• FDLE/CJIS background check and security exam
• Polygraph examination
• Fingerprinting