Teller

Description

Summary: We are seeking a dependable and customer-focused individual to join our team as Teller at our Fort Myers Branch. This role is ideal for candidates who thrive in a fast-paced environment and are passionate about delivering exceptional service.

Reports to: Branch Manager

Essential Duties and Responsibilities:

• Follows and incorporates First Bank’s Core Values and established policies and procedures. 
• Provides excellent service to customers, both in lobby and on the telephone. 
• Responsible for efficient and prompt customer transactions. 
• Receive checking and savings deposits, verify cash and endorsements, receive proper identification for cash bank and issue receipts of deposits. 
• Cash checks upon proper verification.  
• Process checking and savings withdrawals. 
• Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices. 
• Identify counterfeit currency 
• Issue cashier’s checks. Cash or Deposit U.S. Savings Bonds.  
• Accepts loan payments, verify payment amount and issue receipts. 
• Properly supply teller station with forms and supplies, etc. 
• Close accounts when requested. 
• Follow procedures for dormant accounts 
• Balance cash drawer and recyclers daily. 
• Ensure end of day is processed and batches are closed out in CSPI. 
• Remove full bags of coin from the coin machine and roll coin.  
• Answer basic customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations, and consumer privacy policies. 
• Refer customers to proper department for issues that cannot be resolved at teller line. 
• Counts, checks and packages coins and currency. 
• Promotes and explains other Bank services such as consumer and mortgage loans, IRA’s, certificates of deposit, safe deposit boxes, traveler’s checks and money orders.  
• Performs other duties as assigned to contribute to the overall operation and profitability of the Bank. 
• Completes all mandatory compliance-related training within required deadlines and participates in any additional training assignments.  
• Maintains regular and reliable attendance. 
• Represents the Bank in the community through good customer relations.  

Requirements

Qualifications/Requirements:

• Excellent interpersonal/customer service skills 
• Knowledge of Bank products and services 
• Proficient in use of standard office equipment and computer. 
• Good communication skills. 
• Mathematical aptitude 
• Ability to work well under pressure in a fast-paced environment 
• Ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction and Bank exposure to loss or fraud. 
• Knowledge of various federal regulations, including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Biley Act, Regulation E and teller roles and responsibilities relating to each act. 
• Tact and diplomacy in working with staff and flexibility and ability to multi-task 
• Good organizational and time management skills. 

 Education/Training/Experience:

• High school diploma or GED required.
• Cash handling or sales experience preferred.
• Prior Customer Service experience preferred.