EMS Shift Manager

Under limited supervision - Manages the administrative and organizational performance of an assigned EMS shift and reports to departmental leadership as designated by the organizational structure. Supervises the Assistant Shift Manager and is accountable for assigned shift personnel, scheduling, personnel availability and performance, policy enforcement, disciplinary processes, and the readiness and assignment of shift vehicles. Directs the Assistant Shift Manager and crew leadership in implementing deployment and field operations, providing higher-level direction, resource decisions, and administrative follow-through while the Assistant Shift Manager serves as the primary supervisory responder. 

Exercises personnel and disciplinary authority within County policy and delegated departmental authority, referring actions requiring higher approval through the chain of command. Work focuses primarily on administration, planning, and coordination, with station inspections and field response as required. Maintains paramedic capability and responds to emergencies when command-level oversight, additional resources, or operational necessity requires. May work nights, weekends, holidays, extended shifts, and emergency callbacks.

JOB DUTIES AND RESPONSIBILITIES: Note: The duties listed describe the classification and are not exhaustive. Other related duties may be assigned. 1. Scheduling and staffing administration — Prepare, maintain, and administer the shift schedule, including leave coverage, vacancies, assignments, and approved overtime. Monitor qualifications, staffing levels, workload, and fatigue concerns. Resolve coverage gaps and maintain accurate scheduling records within authorized staffing and expenditure limits. 2. Personnel management and accountability — Supervise the Assistant Shift Manager and assigned shift personnel. Establish expectations, monitor attendance and performance, conduct evaluations using documented field observations, and develop improvement plans. Address personnel concerns and maintain appropriate supervisory records. 3. Rule enforcement and discipline — Ensure consistent enforcement of County and departmental rules by all shift supervisors. Review reported violations, establish facts, document findings, and administer authorized corrective or disciplinary action in coordination with departmental leadership and Human Resources as required. Maintain confidentiality, consistent treatment, and required follow-up. 4. Vehicle and resource accountability — Maintain accountability for vehicles assigned to the shift, their service status, crew assignments, inspections, and unresolved defects. Coordinate repair, maintenance, replacement, and reserve-vehicle needs with fleet and logistics personnel. Ensure deficiencies identified by the Assistant Shift Manager or crews are tracked through resolution. 5. Shift deployment and service continuity — Evaluate countywide coverage, staffing availability, call demand, and operational risks. Establish shift deployment priorities and direct implementation through the Assistant Shift Manager and dispatch. Coordinate additional resources or mutual aid within delegated authority and elevate major coverage or capacity issues to departmental leadership. 6. Timekeeping and administrative controls — Review timestamps, leave records and coding, attendance, and overtime for accuracy and compliance. Resolve discrepancies and submit approved records by established deadlines. Ensure shift administrative reports and incident records are complete, accurate, timely, and appropriately routed. 7. Performance review and quality coordination — Review shift trends in response performance, staffing, vehicle availability, documentation completion, complaints, and safety incidents. Work with QA/QI, training, and logistics to identify causes, assign corrective actions, and monitor results. Ensure documentation review is completed and clinical concerns reach the appropriate quality or medical-direction process. 8. Training and professional development oversight — Coordinate completion of required training, identify developmental needs, and arrange staffing coverage for training. Translate field observations and performance findings into coaching or development plans; monitor completion and effectiveness. 9. Higher-level emergency oversight — Support significant incidents, prolonged operations, mass-casualty events, and resource-intensive calls. Provide command-level coordination, resource authorization, and continuity planning within delegated authority. Respond when needed to support the Assistant Shift Manager, provide paramedic care, or assume command when assigned. Support extrication operations when required; the Assistant Shift Manager remains the primary supervisory responder. 10. Interagency communication and shift reporting —Prepare a consolidated shift report documenting staffing, personnel concerns, vehicle status, major incidents, resource needs, and unresolved follow-ups. Ensure a complete management handoff and perform other related duties as assigned. This position manages a team of about 30 people, including 12 crew chiefs, assistant shift managers and extrication staff. PHYSICAL REQUIREMENTS OF THE JOB: Must be able to lift and move 125 pounds individually and 250 pounds with a partner. Must be able to safely lift, carry, push, pull, and maneuver patients, stretchers, medical equipment, and rescue equipment; climb stairs; bend, kneel, crouch, reach, and work in confined or uneven environments. Essential functions include driving emergency vehicles, communicating by radio, assessing patients, and functioning in adverse weather, traffic, exposure hazards, and stressful emergency scenes. Essential functions must be performed with or without reasonable accommodation. NOTE: A Job Description describes the JOB; its minimum qualifications and primary responsibilities. It does NOT describe the performance or qualifications of the INDIVIDUAL(S) performing the job.

REQUIRED EDUCATIONAL BACKGROUND AND JOB-RELATED EXPERIENCE: High school diploma or equivalent. Degree from an accredited college or university in EMS management or related field (preferred) At least eight years of EMS experience, including a minimum of six years of supervisory experience in EMS. The supervisory experience may be included within the eight-year total. Experience must demonstrate responsibility for staffing or scheduling, personnel performance, policy enforcement, administrative reporting, and operational resource coordination. Current South Carolina paramedic certification; maintain certification throughout employment. Current Basic Life Support (BLS), Advanced Cardiovascular Life Support (ACLS), and Pediatric Advanced Life Support (PALS) credentials; maintain required credentials throughout employment. Valid driver’s license and eligibility to operate County vehicles under County requirements. Current Basic Vehicle Extrication course (internal promotion) or complete within one year of hire (external hires only)  Internal applicants must have already obtained this certification. Complete HAZMAT Awareness within six months of hire or promotion, unless already completed. Complete ICS-300 within six months of hire or promotion into this classification, unless already completed. Complete ICS-400 within six months of hire or promotion into this classification, unless already completed. Complete Instructor Methodology (or equivalent) with in one-year