- Salary
- $50k – $55k/yr
- Location
- Columbus, Ohio, US
- Type
- Full-time
- Department
- IT
- Seniority
- Entry
- Education
- High School
- Source
- BetterTeam
Description
Competitive Pay | Career Growth
Our Company:
SpecialtyRx is a Long-Term Care pharmacy providing pharmaceutical services to long-term care facilities and assisted living communities. SpecialtyRx takes pride in delivering personalized care and quality pharmacy services.
Responsibilities:
- Supervise and support Data Entry staff.
- Review all Data Entry queues at the beginning of the shift.
- Ensure sufficient coverage across locations, queues, and operating hours.
- Assign daily work based on volume, urgency, employee skills, and cutoff times.
- Coordinate breaks, lunches, call-offs, and same-day coverage adjustments.
- Monitor staffing levels and redistribute work as needed to maintain service levels.
- Prioritize new admissions, urgent orders, clarifications, refills, and aging work.
- Monitor orders approaching delivery and processing cutoffs and take proactive action to prevent delays.
- Escalate anticipated staffing, cutoff, backlog, or service-level risks to management.
- Provide a clear handoff of outstanding work, priorities, and issues to the next shift.
- Monitor employee attendance, productivity, accuracy, and adherence to procedures.
- Provide immediate first-line coaching and retraining when concerns are identified.
- Document recurring attendance, conduct, quality, or performance concerns.
- Maintain the Data Entry training and competency checklist.
- Coordinate onboarding, cross-training, and refresher training.
- Track queue volume, turnaround time, backlog, productivity, errors, and rework.
- Identify workflow issues and recommend opportunities to improve efficiency and accuracy.
- Coordinate with Customer Service and pharmacists when orders require additional information or clinical review.
- Ensure unresolved orders, questions, and exceptions are properly documented and communicated.
- Serve as the primary point of contact for Data Entry employees.
- Support compliance with company policies, procedures, quality standards, and applicable pharmacy requirements.
- Promote a professional, collaborative, and accountable work environment.
- Assist with maintaining a smooth transition.
Qualifications:
- Active Ohio Board of Pharmacy Technician License required.
- Previous pharmacy experience required.
- Long-Term Care (LTC) pharmacy experience preferred.
- Previous supervisory, lead, or team leadership experience preferred.
- Knowledge of brand-name and generic medications.
- Strong attention to detail and organizational skills.
- Moderate to advanced computer skills required.
- Excellent telephone and communication skills.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Strong problem-solving and decision-making skills.
- Ability to coach, train, and support employees.
- Ability to work independently and make appropriate decisions during hours.
- Frameworks / ECM system knowledge a plus.
- High School diploma or equivalent.
- Ability to train on first shift, 8:00 AM–4:30 PM, as required.
- Ability to sit for prolonged periods of time.
Schedule:
Monday–Friday 10:00 AM –6:30 PM.
What We Offer:
- Competitive hourly pay based on experience.
- Consistent schedule.
- Health, dental, and vision insurance.
- Group Life Insurance and Short-Term Disability.
- Paid time off and paid holidays.
- 401(k) with company match.
- Paid training and registration support.
- Advancement and career growth opportunities.
- Leadership development and opportunities for continued professional growth.
EEO Statement:
SpecialtyRx, Inc. is fully committed to employing a diverse workforce. We recruit and retain talented individuals without regard to gender, race, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other status protected by federal, state, or local law.
EO/Minorities/Females/Disabled/Veterans.
Skills
ComplianceCustomer Service