Billing Supervisor

Role Overview The Billing Supervisor is responsible for overseeing day-to-day billing and billing adjustment operations, ensuring timely and accurate invoice generation, credit/debit note processing, pricing corrections, and other billing-related adjustments. The role is responsible for maintaining compliance with company policies, driving process improvements, and leading a team of billing analysts. This position acts as a key liaison between customers, sales, finance, logistics, and other stakeholders to resolve billing discrepancies, adjustment requests, and operational issues while ensuring an efficient and compliant Order-to-Cash (O2C) process. Experience with SAP ERP systems is considered a strong advantage. Key Responsibilities • Supervise and manage daily billing and billing adjustment operations to ensure accurate and timely processing. • Monitor billing queues, workload distribution, and service level agreement (SLA) adherence. • Review and approve complex billing transactions, invoice corrections, pricing adjustments, credit notes, and debit notes. • Investigate and resolve billing discrepancies, disputes, and customer inquiries. • Collaborate with Sales, Customer Service, Logistics, Finance, and IT teams to ensure smooth Order-to-Cash (O2C) processes. • Ensure compliance with internal controls, audit requirements, and company policies. • Analyze billing performance metrics and prepare periodic reports for management. • Identify process improvement opportunities and drive automation initiatives. • Support month-end and quarter-end closing activities. • Participate in system testing, user acceptance testing (UAT), and implementation of billing process enhancements. • Drive continuous improvement initiatives to enhance productivity, quality, and customer experience. Qualifications • Bachelor’s degree in finance, Accounting, Business Administration, or a related field. • 7-10 years of experience in OTC, specifically in Billing and Billing adjustments • Strong leadership, communication, negotiation, and stakeholder‑management skills. • Proficiency in ERP/CRM platforms and Microsoft Office tools, SAP understanding will be an advantage. • Knowledge of SOX controls, audit compliance, and financial controls Core Competencies • Leadership and Team Management • Stakeholder Management • Process Improvement • Customer Focus • Data Analysis and Reporting • Decision Making • Problem Solving • Change Management • Operational Excellence Key Performance Indicators (KPIs) • Invoice accuracy rate • Billing cycle time • SLA adherence • Dispute resolution turnaround time • Productivity and quality metrics • Audit compliance • Team engagement and development