Retail Supervisor

Bookstore Supervisor

Key Responsibilities:

• Acts as store manager during the absence of the store manager.
• Open and close the bookstore safely, including disarming and setting security alarm systems.
• Customer Service: Greet shoppers, answer questions, and help customers locate specific titles or sections.
• Cashier Duties: Handle cash management tasks, such as counting registers, balancing tills. Cash out customers
• Merchandising: Shelves, organize, and restock books by genre or author to keep the sales floor tidy.

• Backroom Support when needed: Sort incoming book donations, evaluate book conditions, and price items fairly.

• Monitor store cleanliness, safety standards, and visual merchandising.
• Communication: Friendly interpersonal skills to assist customers and work with team members.
• Help train new team members on store policies and register, pricing books and donations.
• Strong attention to detail for categorizing genres and tracking inventory accurately.
• Maintains regular and predictable attendance.
• Performs all other duties as assigned and trained.
• Education: High school diploma or equivalent, with a passion for books, a major plus.

Additional Responsibilities:

• CARF: Ensures documentation and compliance with CARF Standards.
• Safety: Maintains applicable safety standards, rules, and regulations in areas of responsibility.
• Outcome Driven: Uses strategic objectives to drive performance and improve Goodwill's value to the community.
• Stakeholder Focused: Work with integrity and provide exemplary customer services to internal and external stakeholders.
• Accountability: Develop, implement, and track key metrics that drive performance taking a leadership role in maximizing the social and financial return of the community resources invested in Goodwill.
• Financial Stability: Utilize the resources of the organization in an efficient and effective manner.
• Strategic Visioning: Demonstrate commitment to innovation, continuous learning, and leading change in creating community value.
• Professionalism: Demonstrate a genuine interest in serving the needs of others and a positive attitude toward the community, co-workers, and individuals we serve. Represents the organization to the public with a courteous, helpful and business-like attitude.

Physical Demands and Work Environment:

Must be able to bend, stretch, reach, and lift up to 40 pounds, walking or standing to a significant degree, exposed to extreme temperatures, noise, fumes, dust, etc.