Retail Sales Attendant

Description

Our Company

The Theodore Roosevelt Medora Foundation (TRMF) is a premier tourism operation and a 501(c)(3) nonprofit organization. TRMF welcomes hundreds of thousands of guests each year through a diverse lineup of entertainment, historical, and educational attractions. We are committed to connecting people to Medora through positive, life-changing experiences. 

Summary

A retail sales attendant is responsible for learning product information, selling merchandise, operating cash registers, and assisting customers to provide them with a great Medora shopping experience.  

Duties and Responsibilities

• Welcome customers and provide friendly, helpful, and professional customer service. 
• Responsible for running the cash register and ensure proper checkout process is followed  
• Collect payment using the point-of-sale system (POS). 
• Process returns and exchanges 
• Assist customers with merchandise questions, product selection, purchasing incentives, promotions, and related retail offerings. 
• Retrieve merchandise from sales floor, stock room, or other inventory locations to replenish the gift shop items  
• Support daily store operations, including opening and closing procedures. 
• Promptly report POS, computer system, inventory, facility, or guest-service concerns to retail management. 
• Notify customers of Medora attractions and inform them how to acquire tickets  
• Maintain clean, organized, and welcoming retail spaces by straightening merchandise, restocking displays and completing routine cleaning tasks. 
• Participate in workplace safety meetings, follow established safety practices, and help maintain a safe environment for customers and employees. 
• Perform other related duties as assigned 

Requirements

Skills and Abilities

• Excellent verbal communication skills.  
• Reliable, on time, and ready for every shift.  
• Must provide outstanding guest service.  
• Ability to solve problems, use good judgment, and respond professionally to customer and operational needs. 
• Previous retail experience desirable.  
• Must be able to operate a POS system, or willing to learn.  
• Must possess math skills sufficient to make changes for customers quickly and accurately.  
• Must be fluent in English, bilingual a plus. 

Education and Experience

• Experience in retail, customer service, hospitality, or sales is preferred. 
• Experience operating POS systems. 

Position Type/Expected Hours of Work

• This is a full-time seasonal position. Days and hours of work are varied based on business operations. 
• This position may require availability during evenings, weekends, and holidays based on business operations. 

Work Environment

This position works in an indoor retail setting within a controlled, temperate environment. They may occasionally work outdoors or in warmer conditions when supporting Medora events, retail activities, or related guest-service needs. The retail environment is guest-facing, fast-paced, and busiest during peak tourism periods. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to; to talk or hear and stand. The employee frequently is required to walk, reach overhead with arms, and grasp. Occasionally the employee will climb, push, pull, stoop, lift, and carry up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus to determine accuracy, neatness and thoroughness of work assigned, close proximity use of computer software and ability to determine safety of workplace surroundings for themselves and guests. 

AAP/EEO Statement

It is the policy of TRMF to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, TRMF will provide reasonable accommodation for qualified individuals with disabilities.  

Our Location

• TRMF is in Medora, North Dakota, in the heart of the Badlands and near the entrance to Theodore Roosevelt National Park.  
• Located near the North Dakota and Montana border along Interstate 94, Medora offers convenient access to 110 square miles of rugged natural beauty, outdoor recreation, and regional attractions. Employees have opportunities to experience the surrounding Badlands through activities such as stargazing, biking along the Maah Daah Hey Trail, and exploring the Medora area.  
• The Life Skills Center serves as TRMF’s central hub of operations and provides a state-of-the-art campus designed to support employee work, learning, wellness, and community. The facility includes a dining room, fitness center, and designated spaces for music, studying, learning, prayer, reflection, and social connection.