- Location
- London, GB · London
- Workplace
- Remote, Hybrid
- Department
- Operations
- Seniority
- Senior
Description
About the Role
12 Month FTC - Maternity cover.
Join PubMatic’s Customer Success team in EMEA and play a key role in helping leading publishers maximise the value of our platform.
As a Senior Customer Success Operations Manager, you’ll sit at the intersection of ad technology, client success, and operational delivery. You’ll manage technical integrations, optimise performance, and act as a trusted partner to publishers across the region. This is a hands-on role where your expertise in programmatic and troubleshooting will directly impact client outcomes and revenue growth.
If you enjoy solving complex problems, working cross-functionally, and turning technical insight into measurable results, this role offers both ownership and visibility in a high-growth environment.
What You’ll Do
- Own publisher account set-up and manage Tier 1 omnichannel accounts on the PubMatic platform
- Deliver seamless technical integrations, ensuring projects are completed on time and to a high standard
- Provide responsive, high-quality support within defined SLAs, troubleshooting and resolving technical issues
- Proactively analyse and optimise account performance to increase yield and deliver actionable recommendations
- Partner with Sales, Product, Marketing, and Engineering to deliver tailored implementation plans
- Manage and update internal systems (e.g. Salesforce, JIRA) with accuracy and consistency
- Respond to and resolve integration issues, discrepancies, and brand safety escalations
- Generate and interpret performance reports, turning data into clear client insights
- Build strong client relationships, identifying growth opportunities and supporting revenue targets
What You’ll Bring
- Experience in programmatic advertising, such as Header Bidding, ORTB, RTB/PMP, or ad networks
- Familiarity with SSPs, Prebid wrappers, ad servers (e.g. GAM), and multiple ad formats is beneficial
- Strong analytical skills, with experience working with complex datasets to identify trends and root causes
- Confidence using Excel for analysis and reporting
- Understanding of web technologies (e.g. HTML, JavaScript) and debugging tools such as browser consoles, Charles, or Fiddler is advantageous
- Ability to manage onboarding, client support, and optimisation simultaneously
- Clear communication skills, with the ability to explain technical concepts to a range of audiences
- A structured, detail-oriented approach and a collaborative mindset
If this role aligns with your experience and career interests, we encourage you to apply — even if you do not meet 100% of the criteria. We value potential, transferable skills, and diverse perspectives alongside direct experience.
Additional Information
Hybrid Working: Employees operate on a hybrid schedule of three days in the office and two days working remotely.
Benefits & Employee Experience: Our benefits package supports employees’ health, wellbeing and professional growth. It includes comprehensive healthcare coverage, income and family support, generous paid leave, development opportunities, wellness initiatives, and a collaborative office environment with regular team and community activities.
Diversity & Inclusion: PubMatic is proud to be an equal opportunity employer. We value, promote, and celebrate diversity and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.