Manager, Retail

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities.   Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey.   Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination. #BMC-Okana

What you will have an opportunity to do:

SUMMARY 

The OKANA Candy Co. Manager is responsible for leading all operations of OKANA Candy Co., a vibrant sweets and ice cream shop offering whimsical candy creations and specialty craft ice creams. This leader ensures exceptional guest experiences, maximizes profitability, maintains product quality, and upholds brand standards. The Manager fosters a fun, nostalgic environment for guests of all ages while managing day-to-day operations, inventory, and team performance. 

 

The OKANA Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first. 

 

QUALIFICATIONS 

• Minimum 3 years of retail or food & beverage management experience; specialty shop or confectionery experience preferred. 

• Strong leadership and team development skills. 

• Proven ability to manage budgets, control costs, and achieve revenue goals. 

• Excellent guest service and communication skills. 

• Knowledge of food safety, sanitation, and health compliance standards. 

• Flexible schedule availability, including evenings, weekends, and holidays. 

  

PERFORMANCE STANDARDS 

Customer Service: Create memorable guest experiences through high-quality service, product presentation, and a welcoming atmosphere. 
People Management: Recruit, train, coach, and evaluate team members to ensure consistent performance and engagement. 
Quality: Maintain high standards of cleanliness, product freshness, and adherence to health and safety guidelines. 
Financial: Effectively manage budgets, control costs of goods and labor, track sales, and implement strategies to achieve revenue and profitability targets. 
Managing the Business: Drive operational excellence by maintaining accurate inventory, merchandising standards, vendor partnerships, and compliance with all resort and regulatory policies. 

ESSENTIAL FUNCTIONS 
 

• Oversee daily operations of OKANA Candy Co., including opening/closing, staffing, inventory, and cash handling. 

• Develop and maintain merchandising standards that highlight product variety and seasonal promotions. 

• Monitor inventory levels, manage vendor relationships, and coordinate purchasing. 

• Ensure compliance with all health, safety, and sanitation regulations. 

• Analyze sales data, control labor and cost of goods, and meet financial targets. 

• Provide hands-on leadership and support to team members during peak hours. 

• Collaborate with resort leadership on marketing, promotions, and guest experience initiatives. 

PHYSICAL REQUIREMENTS 
 

• Sitting: Minimal, occasional administrative work. 

• Standing/Walking: Frequent, up to 8 hours. 

• Crouching (Bend at Knees): Occasional, for stocking 

• Kneeling/Crawling: Rare. 

• Stooping (Bend at Waist): Occasional. 

• Twisting (Knees/Waist/Neck): Frequent during stocking/guest service. 

• Climbing: Occasional use of step ladders. 

• Balancing: Required when carrying items. 

• Leg/Foot Use: Frequent. 

• Reaching (Overhead/Extension): Frequent. 

• Handling/Grasping: Constant, handling candy/ice cream products. 

• Fingering/Feeling: Frequent. 

• Pushing/Pulling: Occasional, carts or equipment. 

• Lifting/Carrying: Up to 25 lbs regularly. 

• Other Physical Demands: Extended periods on feet in a guest-facing environment. 

USE OF SENSES 

• Talking in Person: Constant, guest and team interactions. 

• Talking on Telephone: Occasional. 

• Other Speech Requirements: Clear, professional communication. 

• Hearing in Person: Frequent. 

• Hearing on Telephone: Occasional. 

• Other Hearing Requirements: Ability to hear in a busy retail environment. 

• Near Vision: Frequent, for registers and displays. 

• Far Vision: Occasional, for guest monitoring. 

• Depth Perception: Frequent. 

• Color Vision: Required for product quality and merchandising. 

• Full Field Vision: Frequent. 

• Smell: Frequent, to assess freshness and product quality. 

MENTAL REQUIREMENTS 

• Interaction with Others/Communication Skills: Constant, leading staff and assisting guests. 

• Deadlines/Shift Work/Overtime: Frequent, based on seasonal and peak periods. 

• Flexibility: High, adapting to guest flow and operational needs. 

• Pace: Fast-paced environment. 

• Highly Repetitive Work: Occasional. 

• Attention to Detail: High, especially for merchandising and compliance. 

• Other Psychological Demands: Ability to remain positive and calm during peak times. 

 

ENVIRONMENTAL SETTING 

• Safety Requirements: Compliance with food handling and safety protocols; proper use of PPE as needed. 

• Exposures: Occasional exposure to cold (ice cream storage), heat (equipment), and noise (guest areas). 

• Operation of Equipment/Tools/Vehicles: Registers, ice cream machines, blenders, and standard food service tools. 

What are we looking for?

Compensation:

$

-

$

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.