Marketplace Operations Assistant​

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

JOB MISSION: 

We are seeking a motivated and detail-oriented Marketplace Operations Assistant to join our Marketplace Team. Reporting to the Marketplace Platform Manager, you will play a key role in ensuring marketplace operations run smoothly and bringing New Balance products to life across some of Europe's leading marketplace partners.

As Marketplace Operations Assistant, you will support product onboarding, catalog management, and content readiness activities that ensure products are launched accurately, on time, and with the best possible customer experience. Working closely with internal teams and marketplace partners, you will coordinate operational workflows, maintain product data quality, and support successful product launches across multiple platforms. 

From managing product content and imagery to monitoring catalog quality and resolving operational issues, you will help ensure our marketplace partners are ready to showcase New Balance products at their best. 

The role combines hands-on execution of day-to-day marketplace activities with opportunities to improve processes and ways of working. If you enjoy making things work, are ambitious and thrive in a dynamic, collaborative environment, this is an exciting opportunity to build your career in one of the fastest-growing channels in digital commerce!

MAJOR ACCOUNTABILITIES:

• Support the successful launch of New Balance products across multiple marketplace partners by ensuring product data, content, imagery, and assets are complete and launch-ready. 

• Manage day-to-day marketplace operations, supporting product onboarding, catalog maintenance, and timely product availability. 

• Coordinate with internal teams and external partners to ensure products meet all requirements for successful go-live. 

• Produce and distribute marketplace operational reporting, providing visibility on onboarding progress, catalog health, and operational performance. 

• Coordinate product samples and other operational requirements to support marketplace launches and partner requests. 

• Conduct quality assurance reviews of live catalogs, proactively identifying and resolving content, data, or onboarding issues. 

• Support the resolution of operational issues and contribute to the continuous improvement of marketplace processes, tools, and ways of working.

REQUIREMENTS FOR SUCCESS:

• Bachelor's or Master's degree in Business, Ecommerce, Information Technology, or a related field.

• Relevant years of experience in ecommerce, marketplace operations, retail or digital operations, data analysis or a similar operational or coordination role.

• Strong attention to detail and a passion for delivering high-quality work.

• Excellent organizational and prioritization skills, with the ability to manage multiple tasks simultaneously.

• Comfortable coordinating with multiple internal and external stakeholders.

• Experience working with product data, digital assets, product catalogs, ecommerce content, or large datasets.

• Analytical mindset with an interest in process improvement and operational excellence.

• Understanding of reporting and KPIs, and the ability to take action based on insights.

• Proficiency with Microsoft Excel and Microsoft Office applications. 

• Experience with ecommerce and marketplace platforms, middleware providers, Product Information Management (PIM) systems, or other data management tools is an advantage.

• Strong team player with a proactive and hands-on approach to problem solving.

• Fluent in English; additional European languages are a plus.

BENEFITS:

• Discretionary Bonus Opportunity  

• Discount on health insurance 

• 8% holiday allowance  

• Flexible Working Hours   

• Pension Scheme  

• 25 days Annual Leave per year   

• Up to €300 travel allowance each month  

• Hybrid working   

• Employee Discount  

• Work from home allowance  

• Home working equipment  

• Sports subscription services  

• Flexibility to work 20 days from anywhere each year  

• Wellbeing and Mental Health Benefit (24/7 Employment Assistance Program & Support) 

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Equal Opportunity Employer:

New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment.  We are an equal opportunity employer and support a culture of diversity and inclusion.

If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.