Bellperson S02, The Statler Hotel

The SC Johnson College of Business at Cornell University unites three top-ranked schools to offer a comprehensive business education. Its mission is to transcend traditional business boundaries, transforming critical thinking into practical solutions. The college's vision is to inspire leaders to build sustainable, shared prosperity. Core values include excellence, inclusion, engagement, community, and impact, which guide all programs and initiatives. Together, these elements drive the college's commitment to positively impacting society and fostering a collaborative learning environment.

The Peter and Stephanie Nolan College of Hotel Administration at Cornell University is renowned for its pioneering hospitality education. Its mission is to cultivate leaders who excel in the hospitality industry through a blend of business acumen and innovative thinking. The college values excellence, community, and a commitment to shaping the future of hospitality.

The Statler Hotel, located on Cornell University's campus, is renowned as "the premier hotel that teaches." It serves as the practical hotel operations laboratory for the Peter and Stephanie Nolan School of Hotel Administration, providing students with hands-on experience in hospitality management. The hotel combines modern elegance with the vibrant energy of campus life, offering guests a unique and immersive stay. With over 150 rooms and state-of-the-art conference facilities, it hosts numerous important events and meetings. The Statler Hotel is committed to excellence in service and hospitality education, making it a cornerstone of Cornell's hospitality program.

   

While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a psychologically healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others. 

As a member of the Statler Hotel’s Front Office Team, you will create warm, genuine, and personalized experiences from the moment guests encounter our Bellstand to their exit while delivering a personalized level of service. Duties will include assisting guests with luggage to and from their vehicles and guest rooms; managing guest valet services to include maintaining information in the valet parking software, processing payment for day guest parking, and parking vehicles; and operating the hotel’s airport shuttle. Schedules are variable depending on business needs and may require evening, weekend, and holiday work hours. 

Key Responsibilities:

• Loading and unloading guest luggage into their vehicle or shuttle van
• Delivering guest luggage to the guest's room; often this includes escorting the guest to their room, offering a luggage rack and setting up with their bag, using the journey to the room to share room familiarization details
• Providing valet services for all overnight, event and day guests; includes qualifying the reason for their visit, explaining procedures for requesting their vehicles, and the payment options.
• Operate guest vehicles with a high level of care and safety, ensure vehicles return to the owner in the condition that they were when we received them.
• Operate hotel vehicles, following all traffic safety laws, to transport guests to and from the Tompkins International Airport
• Maintain cleanliness of the vehicles, keep the vehicles fueled and report any maintenance concerns.
• Provide guests a genuine sense of welcome and service, prompting opportunities for engagement rather than waiting for guests to seek them out
• Gather and share information from conversations that can be used to elevate experiences throughout the hotel
• Provide thorough and timely communication with other areas of the Front Office, as well as other hotel departments when pertinent.
  

Required Qualifications:

• Experience in and/or demonstrated commitment to supporting diversity, equity, access, inclusion, and wellbeing. 

• Ability to cultivate and develop inclusive and equitable working relationships with students, faculty, staff, and community members.  
• The ideal candidate is someone who is high energy and very passionate about providing hospitality and service. This individual takes pride in presenting a professional, well-groomed appearance and is motivated to be a valuable contributor to our team of professional and student staff.
• A Driver’s License is required along with a clean driving record. Candidate must be able to operate manual transmission vehicles.
• Capable of running quickly to obtain/deliver guest cares in a timely manner
• Capable of standing for long periods of time
• Able to grasp, bend, stoop, and push/pull heavy loads weighing up to 75 lbs. 

Preferred Qualifications:

• Experience with training peers to perform job tasks. 
• Experience driving vehicles with 9-15 passenger capacities

Rewards and Benefits
Cornell receives national recognition as an award-winning workplace for our health, wellbeing, and sustainability.

• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: Understand Your Benefits | Working at Cornell.
• Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1. To offer greater flexibility for observing faiths and traditions we also offer two additional floating holidays. Learn more about our generous leave provisions: Holiday and Accrued Time Off | Working at Cornell
• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program. Learn more about our extensive educational benefits: Education Benefits | Working at Cornell
• Follow this link to learn more about the Total Rewards of Working at Cornell: Total Rewards | Working at Cornell

This is a full-time, onsite position in Ithaca, NY. Visa sponsorship is not available for this position.

   

University Job Title:

Bell Person

   

Job Family:

United Auto Workers

   

Level:

S02

   

Pay Rate Type:

Hourly

   

Pay Range:

Refer to Union Pay Rates Link Below

   

Remote Option Availability:

Onsite

   

Company:

Endowed

   

Contact Name:

Lisa Rhoads

   

Contact Email:

[email protected]

   

Job Titles and Pay Ranges:

Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline

To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator.

Union Positions

The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see Union Pay Rates.

Current Employees:

If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell.

Online Submission Guidelines:

Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter.  You can upload documents either by “dragging and dropping” them into the dropbox or by using the “upload” icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website.

Employment Assistance:

For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email [email protected].

If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell Office of Civil Rights at voice (607) 255-2242, or email at [email protected].

Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca campus, by emailing [email protected].

Notice to Applicants:

Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.

EEO Statement:

Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of “... any person ... any study.” No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

2026-10-06